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BookIt.comĀ® is an online travel company. It provides travelers with online booking services, plus relevant information, travel guides and tips. Headquartered in Panama City Beach, Fl., the company provides a broad spectrum of services such as vacation packages, cruises air tickets, entertainment, hotel reservations, car rental, attractions as well as services from a number of destinations within the country and abroad. Like any other online travel agent, the company features a search mix and match form on destinations, dates, number of people, hotel preferences, and the like. BookIt offers its clients the convenience of search via its patented FROM technology, eliminating slowness, irrelevant results, and the need to specify destination. Please try to contact BookIt Customer Service directly prior to posting any complaints on this site.

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Anonymous
BookIt Never Again-Save money but not sanity
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

I found BookIt had a rate for a Comfort Inn near Logan Airport with a rate of $169.00, this was $10.00 less expensive than the Comfort Inn official booking site. Being on a tight...

#317475
May 09, 2012
19

Addison2
BookIt - Book it will take your money then NO Customer Service
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

The resort had a great location, wonderful staff, and good food. Great RESORT. BOOK IT experience will not be repeated....read below for further info on our interaction with BOOK...

#310048
Apr 04, 2012
188

Bookitne...
BookIt horrible customer service! Never again.
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

BOOKIT booked our honeymoon in Cancun Mexico. We were so looking forwarding to this great honeymoon and weddingmoon vacation, also my 40th bday! When we tried to contact them duri...

#309147
Apr 01, 2012
146

Fatpig
BookIt - Not a complaint
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

I have booked with BookIt and went on a trip last week (Feb, 2012) to PVR. This was the first time we used BookIt and I have to say I have no problem with it and would not hesitate...

#298832
Feb 21, 2012
230

Anonymous
BookIt .com booked the wrong trip for us
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

We called bookit.com to schedule our trip to Universal Studios. We called them because we wanted to make sure we got a hotel that had continuous transportation to the park. A few...

#296876
Feb 14, 2012
275

Nattfink
BookIt - Charged credit card $300 more than quoted
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

If anyone is thinking of using BookIt.com to book a holiday, I'd rethink using their website. My credit card was charged (instantaneously) $300 more than the 'grand total' (inc tax...

#293990
Feb 02, 2012
271

Anonymous
BookIt .com
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

We booked an all-inclusive vacation to Cozumel, Mexico with Bookit.com.Our flight to and from Cozumel, Mexico was cancelled on Frontier and Bookit.com never notified us.

#292820
Jan 29, 2012
294

Tooshoes
BookIt .com - bait and switch!
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

I would just like to warn your wonderful hotel that we (my family) were scammed by an online booking agency. You should NOT do business with them! On Monday (1/9/12) my husband w...

#289885
Jan 18, 2012
504

Anonymous
BookIt doesn't include airline baggage fees
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

This is my second time planning a vacation to Mexico through Bookit. The first time went so well I decided to try them again. What ticked me off is, when I visited the airline's we...

#288936
Jan 13, 2012
368

Fraesh2
Don't use BookIt
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

I wish I would have just booked with the hotel and airline directly instead of using bookit.com Bookit.com adverstises 50% off for a flight and hotel in costa rica but I would hav...

#275108
Nov 15, 2011
671

Rdeyes
BookIt .com- do not use this service, they take your money and you get nothing
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

Used this web site to book travel for our family vacation, bought the insurance and had to leave early, we called them before checking out and they said they would be refunded 60% ...

#265990
Oct 04, 2011
671

Slovin
Horrible customer service at BookIt .com
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

I have recently booked a hotel stay through BookIt.com and made the mistake to not print the booking id at the end of the transaction, assuming that I would get it in the email (th...

#254867
Aug 11, 2011
769

Anonymous
BookIt .com Do NOT Use
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

I made my reservation with Bookit.com sometimes in August 2010 for travel in February 2011. On the morning of my travel I found out that I was put on misconnecting flight. Called t...

#245181
Jun 24, 2011
661

Buddha1
Do not use BookIt !
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

Use Bookit with extreme caution. We booked an all inclusive vacation to Punta Cana earlier this year. The itinerary was booked 2 months in advance. Approximately 36 hours prior ...

#244822
Jun 22, 2011
1082

Putergeek
BookIt .com made reservations landing after check in ended.
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

Bookit.com made reservations for my plane landing at 10:15PM and my lodging check in time was only open until 7:00PM. I spent over a week and a half trying to fix this, what it ca...

#241170
Jun 03, 2011
935

Barfow19
Ripped by BookIt
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

I made reservations three months in advance for tickets to the Terry Fator show at the Mirage in Las Vegas. I paid $300 dollars for two tix in the first few rows right in the cente...

#235024
Apr 29, 2011
783

Anonymous
BookIt - Paid for premier show tix in Vegas- got worst
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

I paid for the best tix in the theatre for a Terry Fator show in Vegas. They were shown to be the first few rows in the center. I was so far off to the side that I had to watch it ...

#235022
Apr 29, 2011
671

Sharon1d
BookIt - Booked the hotel room for May 23,2011 instead of April 23,2011 !
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

I made reservations for April23,2011 through April24,2011 and they made the reservations fo May23,2011- May24,2011. We drove a long way to the hotel to find out Book-It had made a ...

#234054
Apr 24, 2011
705

Connie423
BookIt DO NOT USE THEM EVER
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

I will never use bookit again. Why I listened to someone else and tried it is beyond me. For years I have used Expedia and I will use them from now on. Bookit lied about flights bo...

#232962
Apr 18, 2011
745

Anonymous
BookIt .com - poor customer service
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

Phone number listed for customer service is no longer in service. When finally got through using 888 number listed on website and selecting "new reservation" option, "gentleman" w...

#232343
Apr 14, 2011
954

Anonymous
BookIt - Book It - took it (my money)
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

Save yourself the headache!!! I have been trying to get a refund for weeks now. Everytime I call customer service,after waiting no less than 45 minutes on hold, I am told they are ...

#228084
Mar 22, 2011
531

Steveyou...
BookIt .com doesn't make airline seating for you
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

BOOKIT.COM BEWARE MAKE YOUR OWN SEATING ASSIGNMENT DIRECTLY WITH THE AIRLINES!!! just got back from a trip to Mexico booked thru bookit.com they didn't make seat assi...

#226622
Mar 14, 2011
842

Betty1453
BookIt - Overcharged
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

I booked a vacation package for myself and my boyfriend on 2/12/2011 to Las Vegas. When I clicked the "bookit" button, and reread all of my flight info I found out that they had co...

#224583
Mar 02, 2011
1028

Sodano
BookIt .com - Total Incompetence - Do Not Use!!!!
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

After booking a family vacation last September (2010), I get an e-mail notification from Bookit.com that "Continental" has changed my flight times which is not acceptable to me on ...

#224580
Mar 02, 2011
1749

Ironicus
BookIt - Round Trip Flight, Return Flight Booked WRONG Date!!!
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

My flight was supposed to get me from BWI to LAS on 4-6 and return on 4-9. This is the criteria I specified when booking my flight. My itinerary, however has me returning 12 hour...

#224535
Mar 01, 2011
997

Really_n...
BookIt .com - BEWARE!!!
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

Bookit.com are shysters!!! i was of lured by their "great deals per person" flight + hotel and once you check out there's a large fee for booking with them. Beware, its easy to g...

#218188
Jan 25, 2011
1253

Travelbu...
Avoid BookIt at all costs!!!
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

This site is a huge RIPOFF!!! Dontbookit is right!! They have the worst customer service I have ever encountered. I booked a hotel room through them for a great resort, however, af...

#218169
Jan 25, 2011
807

Anonymous
BookIt - Shysters
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

We booked a vacation to the Bahamas this month through Bookit.com and everything was great leaving, no problems or issues with the flight over and our stay at the hotel was great a...

#212397
Dec 20, 2010
735

Arosario27
BookIt FIXED THE PROBLEM!!!
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

A few days ago I posted a comment about how BookIt.com mishandled a hotel reservation. Since then, a representative from the resolutions department contacted me and worked very di...

#209675
Dec 02, 2010
742

Arosario27
BEWARE OF BookIt .COM
5.0 14251 Panama City Beach Pkwy Panama City BeachFL 32413 1-866-969-9880 http://bookit.com/customer_support.php

I booked a hotel reservation for 5 nights in Costa Rica for 12/25-12/31. The advertised rate was $85 per room, per night for 2 adults, 2 kids. Several days later and after over 15 ...

#209034
Nov 27, 2010
1396
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