Sheron Gpd

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Verified Buyer
| map-marker Oldsmar, Florida

This place is crap it nasty and just crap. I want another place to stay or money back something bc this is ***

Bookit - This place is crap it nasty and just crap. I want another place to stay or money back...
Bookit - This place is crap it nasty and just crap. I want another place to stay or money... - Image 2
Things that where promised are not even here . No ice machines no game room . The sheets and pillows and blankets aren't even on the couch or in closets. The poool is not heated and the hot tub is well might as well say a cold kiddy pool.
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User's recommendation: Don’t stay here

Joseph A Tmk

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Verified Buyer

No e return my money to my account

Bookit - No e return my money to my account
Bookit - No e return my money to my account - Image 2
We travel 3 1/2 hours when we got there at Airbnb have been counseled then we talk to Bruce who sent us to quality Inn. He said that it was at a rating A and it had two hot tubs, which it was a F on the outside. They were dirty condoms needles the outside, look like it was molded the inside have roaches.
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Loss:
$251
Pros:
  • No good

Preferred solution: Full refund

User's recommendation: Not

Keith F Ngp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Knoxville, Tennessee

I could not talk to anyone, and I would never deal with Booking.com ever again

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I booked a room and found out there is no parking for the place I was gonna stay at, so I no longer wanted to stay there tried to get in touch with Booking.com. It was impossible to do so good luck for anybody else having to deal with booka.com I will go to another company next time.
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User's recommendation: Never!!!

Anonymous
map-marker Bainbridge, Georgia

Check on refund

We had a emergency and had to cut our trip short and leave a day early. I tried to speak to someone about a refund or being able to utilize at a later date, but unable to speak to anyone.
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Catherine M Sdn

Have a problem

Reservation my girlfriend who was going with me had a terrible accident. She fractured her right side, her shoulder, elbow & hip. Shes in the hospital waiting for surgery
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Preferred solution: Full refund

User's recommendation: So far great

Mary H Xyi

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Verified Reviewer

Talk to someone

I just need to know if I booked a room with u on sept 26 at la Quinta inn in Enid ok I would like to change days and cant find who it was booked with or my email my confirmation no was 89065eeoo7978
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Mary H Xyi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

About a booking

I need to know if I booked a room with u on September the 26 I made a mistake and I need it for the 25 instead
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Preferred solution: I would like to trade the 26for the 25

Jennifer D Icx
map-marker Midland, Georgia

I have to cancel a stay

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Do to a family emergency/ death in family and they wouldnt work with me about moving dates or canceling my stay or moving to different locations larger in year. Do not sure them!!
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User's recommendation: Don’t use them!!!!

Virginia F Ssx
map-marker Denver, Colorado

Pissed customer

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no one bc answers. Did not know there were bunk beds and we are elderly. Would like money backconfirmation number 386********pin5364 lava mt lodge
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User's recommendation: Make sure you get a phone number that works and more info

Loretta R Eni

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Booking issue

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False advertising of hotel I booked in Galveston. Mold in the rooms and bathroom. Over priced. Air conditioning did not work! I want a refund and I am taking it all the way to the state!
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Loss:
$247
Cons:
  • False representation of facilities

Preferred solution: Full refund

Anonymous
map-marker Raleigh, North Carolina

Haven’t received my deposit

I called booking .com. I’ll have to go through getting bank statements before I can get my deposit refunded back. This such an inconvenience, especially when the deposit was automatically supposed to be added back to my credit card. I’ve called Kingston plantation they said booking is responsible for my refund. I called booking and they say the resort is responsible. I just want my deposit like I was promised.
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User's recommendation: Try another site before booking

Shannyn Eta
map-marker Saint Augustine, Florida

My direct payment for my property listing

I have a direct withdrawal payment with booking for my property listing and it has not been taken out of my account and its telling me that the payment is now late
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Anonymous
map-marker Los Angeles, California

Wrong hotel

I booked a hotel in Las Vegas at the Circus Circus and it was not the location that was being showed on the site. It's wasn't even at the location that you go and check into. Finding that out I did not want to stay there because it was 4 room's in a building sitting on a back street. Me being a woman and by myself I didn't want it. But they would not give me a refund.
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User's recommendation: Make sure that when you are having places on your site that it is the right location and the right hotel cuz it's not fair to customers when they're coming into town and they're thinking they're getting one thing but it's something different

Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Michael R Dyp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Confimation needed on my hotel reservation

Cant reach any one. Tried all diferent numbers can someone call me. Bookit ofor june 7 copengahn. Never got confirmation
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Loss:
$10
Pros:
  • Never can speak to anyone live

Preferred solution: Hotel confirmation

Anonymous
map-marker Atlanta, Georgia

My trip got cancelled an i need a refund the date i cancelled it

I canceled my booking and the hotel took my money and said i was a know show need my cancelled Dat I did it on the 13th of March day before or 2 days it was to late
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User's recommendation: Don't trust the hotel and other scammer on booking. Com m

Patricia D Fcx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Under standing Level 1 offer

This is a question- review I need help understanding how to book for five under the loyalty level one
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Pros:
  • Plan offers
Cons:
  • No live help only automatic

Preferred solution: help

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