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I HAVE BEEN ON HOLD TO SPEAK TO A AGENT FOR A HOUR! THIS IS CRAYZ I WILL NEVER BOOK WITH THIS COMPANY AGAIN!!!
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ID
#816542 Review #816542 is a subjective opinion of poster.
Location
Atlanta, Georgia
Reason of review
Poor customer service

Bookit - Charges

I booked with their customer representitive. She did not add children's number. I called in when I noticed the mistake. After 15 minutes wait, I decided to modify it online, which the system created additional reservation. I just followed "Modify". I had to call in to fix this another issue, which took me 30 min to reach an person. She said modify and cancel each cost $25. Even though the reason why I am talking to her because of their system issue, she said I need to pay manual fee. Modify = $25. Cancel=$25(which I did not make additional reservation. The system did) Additional person charge = more than $100. (If I knew this fee, I did not make reservation.) It was painful to talk to the customer service. The customer service representitive did not have any authority to change any fee nor capable to transfer the call to someone who is in charge. After long talk, I decided to cancel this reservation to avoid dealing with this bookit.com. She explained to me she will not charge cancelation fee for the first booking. I agree to pay $25 as cancelation fee on the second revervation. I was charged $50... for nothing but the trouble. If you know that you will not make any change, then this might be a site for you, since the price is good. If you might need any modification, then stay away from this site.
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ID
#814921 Review #814921 is a subjective opinion of poster.
Location
Austin, Texas
Reason of review
Problems with payment

Bookit Vacation Package Booking Review

2.0
Details
Very disappointed with bookit customer service.. I will never use this service again.
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ID
#813202 Review #813202 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Service
Bookit Vacation Package Booking
Reason of review
Poor customer service

Bookit - Long waits to talk to someone

I've been waiting for one hour and 15 minutes and counting to talk to someone about my booking. They keep playing the same song over and over. I tried to manage my booking online with no success so I called and now it is one hour and twenty-one minutes. Still waiting and the song is going to drive me crazy. Do I keep waiting or hang up but who wants to hang up after waiting one hour and twenty three minutes. I will never use them again!
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1 comment
Anonymous
#1133471

Same here! I have been waiting a hour and 15 mins this is so ridiculous!!!!

ID
#812027 Review #812027 is a subjective opinion of poster.
Location
North Kingstown, Rhode Island
Service
Bookit Vacation Package Booking
Reason of review
Poor customer service
1.0
Details
My booking number is 39199105 On March 13, 2016 I changed my reservation and added a 3rd person. The reservationist did not inform me that the payment dates changed. I was still under the impression that I had April 22 and Sept 22 to pay not April 12 and May 12. When...
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ID
#811789 Review #811789 is a subjective opinion of poster.
Location
Elroy, North Carolina
Reason of review
Poor customer service

Bookit - Customer service is horrible

1.0
Details
I have used Book It many times and had a simple request for a change and they want $225 a person to make the change even though the error was on the phone Agent. I even went to the supervisor that never calls you back, and to make two more calls to try to talk to her. totally not apologetic and would not make the change. I travel to all-inclusive resorts three times a year and I am often asked where I book my trips; well I will no longer give out BookIt.com name and I have told everyone I know and my 5 children to never use them. Faye is rude even if you can get her to return your call.
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ID
#811276 Review #811276 is a subjective opinion of poster.
Location
Jasper, Indiana
Service
Bookit Vacation Package Booking
Reason of review
Poor customer service
Preferred solution
Full refund

Bookit - Worst Customer Service Ever!

3.0
Details
Booked a family vacation to Maui and when we had to check something with the airline they told us we weren't even booked on the flights. Called book it and have been through a week of *** to try to book new flights. They want us to pay more and don't call back. They are completely unapologetic and now with less than 2 weeks to our vacation almost all flights are full or have many stopovers. We were really looking forward to this vacation and it has been ruined! Irate customer in Calgary, Canada
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ID
#808570 Review #808570 is a subjective opinion of poster.
Location
Calgary, Alberta
Service
Bookit Vacation Package Booking
Pros
  • Prices
Cons
  • Fraudulant
Reason of review
No response to complaints always have to call back
Preferred solution
Deliver product or service ordered

Bookit Hotel Booking Review from Brentwood, Tennessee

2.3
Details
Went online to rent motel in Myrtle Beach. Bookit was first Thing to come up. Checked it out and booked 4 days/3 nights For $99. 1 day only special. Gave them my Credit card for $49 deposit. They took $59. First warning Mar 4 we had decided on a date. I called 1888-483-2042. Iwas told that I had to qualify?? Why! Ok, Older than 18 (77) passed! Then as My yearly income and told i Did not qualify. Excuse ME??? To rent a motel room???? I had to make $50,000.00!!! First Time i ever needed to make $50T to rent a motel room!! ok (i'm tired of this BS) you have $59 Of my money and I Want my Money back! In broken english "I connect u with customer service" i helt On For 1 hr and then hung up. Several times following day i tried to contact customer service but no Answer! I contacted my CC company, sandcastle Motel, the Myrtle Beach police to alert of A possible motel booking scam, And the Chamber of Commerce so they could warn of possible Motel Booking Scam! I would not want anyone to Go thru what I just went thru. I am a retired RN and use to fighting A battle for what is right. You make up your own mind. Does This sound like a scam? I Will never book on line again. For this type behavior how much money are they loosing in Myrtle Beach. Slow winter traffic and then THIS!!! BEWARE!!! I tell this for your Own good. This is one old lady you do not want to try to scam!
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1 comment
Anonymous
#1135250

Wish I had read the reviews first. They are horrible!!!

ID
#808092 Review #808092 is a subjective opinion of poster.
Location
Brentwood, Tennessee
Reason of review
Problems with payment
3.0
Details
So we booked ahead for an all inclusive Cancun vacation thinking we would be getting the best deal. Well, today, I went online and seen the same package for 200.00 less. I called thinking we could get credit for the difference. Nope, too bad, so sad. Prices vary so...
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ID
#807299 Review #807299 is a subjective opinion of poster.
Location
King City, California
Service
Bookit Vacation Package Booking
Pros
  • Prices
Cons
  • Losing money
Reason of review
Pricing issue
Loss
$200
Preferred solution
Price reduction

Bookit Vacation Package Booking Review

1.0
Details
We Booked a trip on Bookit.com and the price went up 3 times .The agent did nit know whst she was doing..We tried to cancel.But they already charged our card. Would take 7-10 days..
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ID
#805903 Review #805903 is a subjective opinion of poster.
Location
Corona, California
Service
Bookit Vacation Package Booking
Reason of review
Pricing issue

Bookit - Vacation Package Booking Review from Norfolk, Virginia

1.2
Details
After arriving at our hotel in Cancun we could not check in because bookit failed to pay for our reservation! On top of that we booked an all inclusive hotel only to find out it was only the room and flight, we previously called bookit to make sure our hotel was all inclusive and the agent said it was. Aftet spending an extra 400 dollars and being promised by another agent that our money would be refunded we were told that at best they could only give us a 200 dollar credit to book with them in the future!!!! Mind you we were charged by the minute to make international phone calls. They completely ruined 3 out of our short 5 day vacation. The hotel (Flamingo) even said they've had many problems with bookit in the past. STAY AWAY FROM THESE SCAM ARTIST!!!!! Save the stress and spend your money else where
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ID
#804832 Review #804832 is a subjective opinion of poster.
Location
Norfolk, Virginia
Service
Bookit Vacation Package Booking
Reason of review
Poor customer service

Other Product Review

After spending the past 2 hours on the phone with several different representatives from Book It, I am highly disappointed. I have traveled with Apple vacations and would recommend them over Book It... Hands down.
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ID
#803334 Review #803334 is a subjective opinion of poster.
Location
Greenfield, Indiana
Reason of review
Poor customer service

Bookit - STAY AWAY FROM THIS COMPANY!!!

Stay away from this company"!!! I booked a vacation for me, my wife, daughter, and her fiancé through this company In Oct 2015 at the Privilege Aluxes on Isla Mujeres for a 1 week stay March 19-26. Now it is Feb 25th and we just got a notice from them that the hotel would not honor the reservations, but they could give us an alternate stay at a different resort for twice the price. Please keep in mind that this is spring break, (which was necessary time to travel as my daughter and her fiancé are both teachers) and options are very limited this close to the date we arrive. After spending nearly 4 hours on hold trying to talk to someone with a clue in this company we were told that there is nothing they can do, and it was the resorts fault, so we called the resort directly and we told by the hotel manager that they stopped doing business with this company months ago because they have not received payments. Armed with this information we called Book-It (4 more hours on hold!) and were told they knew nothing about that-HOW COULD THEY NOT!!! I know we are not the only ones who made reservations here because I've heard about other travelers in the same predicament. They then had the nerve to tell us they could put us up in a 2 star resort in Cancun with horrible reviews for twice the price of the Privilege Aluxes. We ended up renting a small apartment on the Island because we would have lost thousands of dollars in cancellation fees and we already had activities scheduled on the Island. Bottom line is this company turned what was supposed to be a fun relaxing all inclusive trip to celebrate my daughter's graduation from college and their engagement into a nightmarish last minute scramble to try to find any place to stay. I could go on about many more problems we had dealing with this company, but the bottom line is unless you like rude costumer service, being on hold for hours, lying, and having your vacation ruined- SAY AWAY FROM THIS COMPANY!!!
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2 comments
Anonymous
#1124377

Same thing happened to me. Booked and confirmed the same resort in Aug 2015, notified on Feb 14 that there were internal issues and rebooked into a barely 3 star. I also called the resort and was told it was for non payment of fees.

Anonymous
#1122284

We got screw by bookit with the same resort! I found out the reservatons would not be honored on Tripadvisor.

It took weeks and hours on the phone...mostly on hold to get another resort i could possibly deal with. I really hate this company.

Just bad news. They are complete liars.

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ID
#802454 Review #802454 is a subjective opinion of poster.
Location
Duluth, Minnesota
Service
Bookit Vacation Package Booking
Cons
  • Integrity
Reason of review
Not Honoring their booking
Loss
$2000
Preferred solution
Let the company propose a solution

Bookit - The Worst Agency Ever!!!

This was the worst experience I have ever had using a vacation site! They allowed me to book a vacation with flights and after everything was paid an error message was sent to my email stating there was a problem booking my vacations, yet it didn't stop them from taking the money from my account in full! I spent the next 6 hours fighting to get my money back from the airlines because the tickets where paid for but the hotel was sold out and they had no place for my family and I to stay! Mind you, I spoke to not one but two reps from book-it who allowed me to still book with the hotels sold out! NEVER USE THIS SITE!!!
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ID
#800200 Review #800200 is a subjective opinion of poster.
Location
Newark, New Jersey
Reason of review
Bad quality

Bookit Hotel Booking Review from Brooklyn, New York

2.2
Details
Spoke with customer service and they were unable to explain why I was charged a higher tax fee than a friend for the exact same booking. They stated their prices are live, but when I try to rebook I am still being charged the higher fee. They then said I agreed to the rate, of course I did how would I have any prior knowledge I would be charged more than my friend. They offered a credit for future booking, which could have easily been applied to this order. I do not recommend this service to anyone.
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ID
#799417 Review #799417 is a subjective opinion of poster.
Location
Brooklyn, New York
Reason of review
Pricing issue