Show reviews that mention
customer service hotel book service customer vacation trip money phone flight
Filter review

Bookit - Refund

3.0
Details
I book a room back in April of this year an went to the hotel butt was told they cancel my room cause I stay within 30miles of the company, so they told me they going to send a email to bookit to cancel my room so I can get a refund still haven't got a refund an can't get anybody on the phone from bookit to refund my $ back. They tell me they trying to call the hotel to see if I stayed there which now the hotel tell me they will not refund me my money cause I did a bad review online on my Facebook. For the Knight Inn in Morrow Ga please don't use this company. On hold now with bookit an it's been 30mins after so long the call drop. Now about to do a complaint with the BBB
View full review
ID
#1102777 Review #1102777 is a subjective opinion of poster.
Service
Bookit Knights Inn Room Booking
Reason of review
Return, Exchange or Cancellation Policy

Horrible service, Do not use Bookit

1.0
Details
My wife and I booked a all inclusive trip to cabo in april, We were supposed to leave September 3rd, Hurricane Lydia hit, We tried to cancel, They give us the run around for 3 days past the cancellation window, After being on the phone for 5 hours they denied our refund, We couldn't get in contact with the resort because it was devastated by the hurricane, 2 days ago i talked to the airlines and the resort they had refunded Bookit, They still refuse to reimburse our money, We have been ripped off for the amount of $2300I should have done my homework, They have a D- rating with the BBB
View full review
ID
#1102679 Review #1102679 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Lying customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2300
Preferred solution
Full refund

Bookit - Answer your phone!!!!

1.8
Details
I am having a bad experience which is unfortunate. I have been hunged up on three times already
View full review
ID
#1098577 Review #1098577 is a subjective opinion of poster.
Reason of review
Poor customer service

Bookit - These people are theives

1.2
Details
Booked a resort and flights through Bookit. Flights cancelled because of Hurricane Harvey out of Houston. Refunded only a portion of the refund for the resort. Did not follow their own cancellation policy which was in writing by email to me. I am owed for over $500.00. Have contacted them several times and keep talking to people in Jamaica. Will not let me speak to anyone at headquarters in Florida. SCAM When you call any of their phone numbers you will be on hold for a real long time. If you ask a question you will be put on hold again for a long time. all the numbers go to Jamaica. These people will not let you talk to anyone in the states. They have a D- rating by the BBB.
View full review
ID
#1097742 Review #1097742 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$560
Preferred solution
Full refund

Bookit - Very bad experience! Do not use!

1.0
Details
I tried to modify my reservation due to a Hurricane, to the following week. I literally was hold automated hold for more than 4 hours and 23 minutes before someone picked up. And then, they had to transfer me to "customer service", who answered and then the phone went dead. I did this twice in one day! Absolutely horrible service. I tried moving my hotel arrangements to the following week; even went online and tried to change the hotel completely, but there's no way to change without losing 50% of my money. --- I tried to modify my reservation due to a Hurricane, to the following week. I literally was hold automated hold for more than 4 hours and 23 minutes before someone picked up. And then, they had to transfer me to "customer service", who answered and then the phone went dead. I did this twice in one day! Absolutely horrible service. I tried moving my hotel arrangements to the following week; even went online and tried to change the hotel completely, but there's no way to change without losing 50% of my money.
View full review
ID
#1096897 Review #1096897 is a subjective opinion of poster.
Service
Bookit Room Booking
Reason of review
Poor customer service
Loss
$800
Preferred solution
Full refund

Bookit - Buyer Beware!!!

1.4
Details
Do NOT USE THIS SITE!! They do not have any customer service worth a darn. If you book airfare with them and there is a chance to upgrade through the airline at check in you are barred from taking advantage of this. They just keep hanging up on you , tell you the department handling that type of thing is closed, tell you to call back, etc. I would NEVER USE AGAIN! I am seriously worried what our room will be like when we arrive tomorrow.
View full review
ID
#1087259 Review #1087259 is a subjective opinion of poster.
Service
Bookit Customer Care
Reason of review
Poor customer service

Bookit - Unhappy

In phoenix. Bell rd. Made reservation weeks ago through book it . Com. 1st fl smoking. Refrigerator 2 beds. We got 1st fl no smoking. No refrig 1 bed. Manager cancelled our reservation to give us lower rate. But we list the points from book it. We put ice in sink to keep food cold. We have several items for dogs. Lost large bag of shredded cheese because water got in. Also can of dog food. Turns out they did have a refrig i could have used. Manager kept coming by saying he could switch us to a room with 2 beds. We were already unpacked so we said no. Wouldnt have fixed the other problems. The tv s are set to volume 40. Which you can barely hear. Unhappy !!!!!!!!
View full review
ID
#1084152 Review #1084152 is a subjective opinion of poster.
Service
Bookit Room Booking
Reason of review
Not as described/ advertised

Bookit - Terrible

1.0
Details
We booked our trip with book it and then regretted it. First, they had put our seats, a family of 3 which has a 6 year old, in 3 different seats on the plane. We had to ask other people if they would mind changing seats with us. The person on the phone who helped us, told us noting about having different seats, knowing we have a child who will be coming on the trip. Secondly, we were told the car rental will be right outside the terminal, not only was it npr outside the terminal but we had to take a 20min shuttle ride to it. On top of that, we did not know which shuttle we are taking, as there were student ones for different rentals. We stood outside with our luggages at hand and a tired 6 year old, calling bookit to find out which company our car rental will be from. No info provided in the email at all. And because we booked with a "third"party, our hotel did not include anything, no breakfast no lunch nothing. Every time we called bookit to complain, we were put on hold for 20 minutes and hung up on. We spend 4 hours in total of our vacation on holds and hang ups only to get NO WHERE WITH THEM, but offering $25then $50 off or next trip with them, LIKE THAT WOULD EVER HAPPEN. WOSRT PLACE TO BOOK WITH, DON'T RECOMMEND IT TO MY ENEMY.
View full review
ID
#1082715 Review #1082715 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Bad quality

Do nto use Bookit!

1.0
Details
Did an all inclusive through them. Turns out airport they offered was 4 hours away from the resort they offered. There was not one note that this was the case. When I get to the airport I was surrounded by taxi drivers offering to take me for $400. Most companies let you know differences in time to get to accommodations ect. Indicated by asterisk or highlighted. This is something the should've told me. I even spoke to them on the phone for help with the initial booking and no one mentioned it. This is something I should've know prior to going there for the first time ever. They would do nothing to help me.
View full review
ID
#1069294 Review #1069294 is a subjective opinion of poster.
Service
Bookit Room Booking
Cons
  • Not knowing airport was 4 hours away from venue ahead of time
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Price reduction
Tags
  • not as advertised
  • worst Bookit

Bookit - Worst I have ever had

1.1
Details
I booked my hotel reservations with Bookit.com. I called the hotel (resort) in advance with some questions, and found out my booking was for a total of 6, and I had a party of 7. The Summit informed me that the booking would not accommodate my party of 7, but to call Bookit or Expedia and they could change my reservations to another resort in their network because other condos were available, but because of Bookit policy, they would need to approve it first. I called them, explained the situation, and Bookit would not work with me on changing it. I had family on their way to my house to leave the following morning, car reserved, and we was to head out the next morning. After an hour of speaking with a representative & the supervisor I was informed the only thing they could do was cancel my reservation, turn it over to their team for review for a possible refund, and it would take 72 hours for my funds to be refunded ( I paid in full for this almost 2 weeks in advance). I explained my family from out of town were on their way, and I could not wait 72 hours to re book after their "team" reviewed my case to see if I could be refunded my money. I was crying at this point, offered to pay more for an upgrade even though I booked for 7 (myself, 3 adults, 3 children). The Summit was unable to help me due to the way Bookit does their business. I had to tell my fiancé the situation, and that he would not be able to go in order for us to not disappoint the Grand Children by not getting to visit the beach. It was a horrible experience with dealing with the travel agent Bookit. I tried every way possible, gave them the reservation clerks name at Summit Resorts name along with a number Bookit could have contacted to arrange a change of their booking, and the supervisor of Bookit summed it up as they gave me the option of canceling, and letting their team decide if I could be refunded 72 hours later or not. Doing this would have meant losing my booking, my vacation funds tied up for 3 days (and possibly not being refunded, that would be left up to the "team"), and that was not even an option with my family already on the road to here for us to leave out the following morning.My vacation I planned out, paid for in advance was destroyed, shattered, and ruined by having to tell my fiancé he could not go in order for the Grand kids , my daughter, and son in law to be able to go after traveling here. DO NOT BOOK WITH THIS TRAVEL AGENCY.
View full review
ID
#1059716 Review #1059716 is a subjective opinion of poster.
Service
Bookit Room Booking
Reason of review
Poor customer service
Loss
$602
Preferred solution
I deserve at best, a partial refund. You can not put a price on having to tell one of your guest they can not go on a prepaid family vacation.
Tags
  • Ripped-off