We prepaid Bookit.com 6 months in advance for a package from the midwest to Punta Cana.
When we arrived to our CONFIRMED hotel, we were told that Bookit had cancelled our reservation a few days earlier. Um, what? After 3 agonizing hours on the phone in the hotel lobby, watching other Bookit travelers with the SAME PROBLEM, we were told by Bookit "you're on your own". We had to pay on the spot for the hotel during a busy, sold out week. Thank God we had a credit card that could absorb the price.
7 months later, after multiple attempts to get Bookit to follow through on their promise to refund us the difference, we are thousands out of pocket.
Do. Not. Ever. Use. This. Website. They may promise you resolutions if you have problems, but they are only interested in blowing you off in hopes that you will just go away. I don't know how their employees sleep at night.
Product or Service Mentioned: Bookit Vacation Package Booking.
Reason of review: Pricing issue.
Monetary Loss: $2000.