Buffalo, Minnesota
3 comments
Not resolved

I used Bookit.com to book our all inclusive honeymoon vacation with round trip airport transfers to Cancun in October of 2015. We booked at the Golden Parnassus resort 1/28/2016-2/4/2016. Two days ago I emailed the resort directly to ask a few questions. I received an email back from the Golden saying our reservation has been cancelled. Today, I immediately called Bookit.com's customer service line to make sure everything was in order since we leave in 7 days.

Related: Bookit - Charged additional 2.58 @ time of departure

After being on hold for almost an hour and a half I was told that due to a computer issue Bookit.com system hadn't paid the hotel and that is why they (the Hotel) cancelled our reservation. The person I was speaking with said they would find a different resort for us to go to. I specifically asked if it was going to cost more money than what I already paid. She said she would work it out with the Supervisor to cover any extra cost if there was any. This is how it should have been handled.

After being put on hold again, she came back to say they could get us in at Ocean Maya Royale. However, it was going to cost me and EXTRA $685 on top of what I already paid. So because Bookit.com computer system screwed up, I am responsible to pay extra? This is my husbands and my honeymoon! We saved for a long time to make sure we could take a honeymoon. I don't have hundreds of dollars just laying around. I think it's disgusting that Bookit.com wouldn't make it right when it was THEIR FAULT my reservation was cancelled. Not only did I have to pay an extra $685 for the hotel, I also had to pay an extra $60 for our transportation because this hotel is in a different area of Cancun.

After trying to get the first lady I talked to to cover the added cost for their system issues without and luck I asked to speak with the manager or supervisor. I sat on hold again while she connected me to him. I explained the whole situation and he told me the same thing she did. They would not cover the added cost due to their mistake. I pleaded and yelled. I asked to speak to someone higher than him. He said there was nobody else to talk to. I asked to speak with the CEO, I was denied again. All total, I spent 2 hours and 35 minutes on this phone call to get absolutely nowhere. So, according to them I had 2 choices, cancel everything and loose several hundred dollars in cancellation fees and not get to go on a honeymoon at all. Or, pay the extra cost that I really can't afford. I shouldn't have had to make that choice. I paid the extra money because I didn’t want to throw money away on cancellation fees with absolutely nothing to show for it. Now, I will not get to fully enjoy my honeymoon because I am worried about the money. I am not looking to get a free trip out of the deal. I am looking for Bookit to pay the extra cost for what they screwed up.

I see there are several other people on here that this has happened to. I've contacted the BBB, all of my local news stations (one of them responded wanting the phone number I called etc.), left a horrid review on their website which they responded to with a "someone will contact you". Nobody has as of yet. I am also working with a someone from the Star Tribune to see if they can help. If I don't hear anything soon I am going to file a complaint with the Attorney General in Florida. I am more than willing to take this to court if needed!

Review about: Bookit Vacation Package Booking.

I didn't like: Losing money, Service.

Review #776565 is a subjective opinion of a user.

2.2
Discounts and Special Offers
Staff
Number of Destinations
Exchange, Refund and Cancellation Policy
Website
Customer service
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Bookit?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1171057

I would also like to file a complaint

Chief240
Pittsburgh, Pennsylvania, United States #1105232

Bookit had their credit card maxed out, that is why they got cancelled from doing business with the golden parnassius as well as numerous other hotels . The Golden had to cancel over 30 bookit reservations just in the month of January due to lack of credit on their account. They will be happy to provide you proof .

Anonymous
to Chief240 #1171059

The Riu in Jamicia also said they are no longer doing business with them for not being paid .

You May Also Like

BookVIP.com Took Care Of Everything Bookvip "We have enjoyed our stay at Silversands. The staff, every last one of them, are friendly and always willing to help. Nonstop entertainment ranging from water sports, dance lessons with..." Read more We Are So Glad We Booked Through BookVIP.com Bookvip "We have gone to mexico for a work vacation the last 10 years and have stayed at all kinds of resorts. This by far was the nicest resort we ever..." Read more We just finished awesome week at Dreams Riviera Maya..Definitely BookVIP way to go Bookvip "We went to Dreams on one of those "preview/sales" promotions with BookVIP. We got a SMOKIN deal and decided to go and try it out. We were gonna do the..." Read more Villa del Palmar Resorts Praises BookVIP For Excellence In Customer Service! Bookvip "Chad Lynch, Marketing Director for the Villa del Palmar expresses gratitude to BookVIP for 8 years of sending thousands of vacationers to their resorts in Cabo, Cancun, Puerto Vallarta and..." Read more Lied to and discriminated against by bingohall.ag Bingohall "I have been playing at bingohall.ag for some time and had deposited thousands of dollars and one day I go to login and it said my account had been locked..." Read more Threads King - THREADSKING IS A SCAM Threads King "Items constantly "lost in transit" Rude replies from customer service Does NOT give refund as they claim they would AWFUL DO NOT BUY FROM THEM You WILL loose your money!..." Read more Carls Tree Service - Stone Cold Carls Tree Service " I ordered 2B slag from Carl's tree service and received 2B limestone instead. Ultimately you do not know it's the wrong product until it is dumped all over your..." Read more Delta Dental - Coverage dropped without notice Delta Dental "I have been with Delta Dental for over 2 years, and for the last 2 years I received notices in December that my coverage would automatically renew the following January...." Read more