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Verified Reviewer
1.0
Details
Absolutely the worst customer service of any company I have ever encountered. I booked a flight and resort in December of 2019. I received an email in January stating the flight with air Mexico had been cancelled. I called and was told I could either have a refund or...
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ID
#1787352 Review #1787352 is a subjective opinion of poster.
Service
Bookit Flight Booking
Pros
  • Prices
Cons
  • Lack of communication with customer
Loss
$1300
Preferred solution
Full refund
Tags
  • Worst customer relations service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bookit - Liars about airfare!!! Pissed again!!!

1.0
Details
Lost airfare credit due to no being able to travel due to illness. Because I didn't have doctors excuse. They made the so-called credit so difficult to use. The just kept my money. They doubled the price of airfare along with the airline penalties. Made no attempt to accommodate. Rip off !!!
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ID
#1785903 Review #1785903 is a subjective opinion of poster.
Service
Bookit Flight Booking
Pros
  • Payment option
  • Payment options
Cons
  • Doubling the price of ticket
  • Fraudulant
  • Did not back up their sale
Loss
$509
Preferred solution
Let the company propose a solution
1.2
Details
I booked a trip to Cancun, Mexico about half a year ago for me and a friend. Its not until July, so 4 months from now. Well turns out my friend wont be able to make it on the trip. I called bookit.com's agents and they tell me that I can not get a refund from the plane...
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3 comments
Machele
#1663706

Your original idea of doing it the simple way no longer applies in this brave new world of governmental regulation---all for your own good of course. Take the advice of Anonymous below. It is your only option.

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ID
#1497281 Review #1497281 is a subjective opinion of poster.
Service
Bookit Flight Booking
Cons
  • Not being able to change the name on a fight ticket i purchased
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2029
Preferred solution
I would like either a refund or just to be able to change the name on my companion's flight ticket.

Bookit - Missed flight

Please help me get another flight. Just missed mine.
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ID
#1410324 Review #1410324 is a subjective opinion of poster.
Service
Bookit Flight Booking

Bookit - No answer

I called to modify my itinerary and there was no answer
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ID
#1367868 Review #1367868 is a subjective opinion of poster.
Service
Bookit Flight Booking
2.6
Details
My flight was booked for Austin-Dallas- Lima.First I could not check in online for the Dallas -Lima flight. I arrived at the airport and at the counter, I was told that they could not print the boarding pass for the Dallas-Lima flight nor give me any information about...
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ID
#1174884 Review #1174884 is a subjective opinion of poster.
Service
Bookit Flight Booking
Pros
  • Theoretical price
Cons
  • Lack of communication with customer
  • Did not back up their sale
  • Lying customer service
Reason of review
Poor customer service
Loss
$230
Preferred solution
Let the company propose a solution
Tags
  • worst Bookit
  • Worst customer relations service

Bookit - Flight Booking Review

1.0
Details
Bookit - Flight Booking Review
We had round trip flights to NYC over New Year's. The last email we recieved from them said we werr flying out of laguardia. The morning we were to leave we discovered that our return flight was leaving from Newark not Laguardia. They blamed me. I booked a round trip flight over the phone! They wanted to charge us $200 per person to fly out of Laguardia. Our taxi ride to Newark cost $120! YOU SUCK BOOKIT.COM. NEVER again. Telling everyone i know not to use you!
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ID
#984390 Review #984390 is a subjective opinion of poster.
Service
Bookit Flight Booking
Reason of review
Problems with payment
1.0
Details
This is my third booking through Bookit.com. First two were flawless. No changes in flight, smooth sailing. This trip that I'm on currently, Bookit decided to change my flight which lost me 10 hours of vacation time on Kauai. I called and complained, but they said it...
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ID
#964424 Review #964424 is a subjective opinion of poster.
Service
Bookit Flight Booking
Reason of review
Order processing issue
1.1
Details
I purchased 5 airfare/hotel deals from Bookit. Our vacation included 12 other family members that we referred to Bookit. When we arrived at SFO to depart on an American Airlines flight, the flight was overbooked and had additional AA customers trying to get the same...
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ID
#917519 Review #917519 is a subjective opinion of poster.
Service
Bookit Flight Booking
Reason of review
Order processing issue

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Bookit Flight Booking Review

2.0
Details
Agent spelled name incorrect on ticket git to the gate and had to buy a new ticket..VERRY ANGRY AND NO .REFUNDS OR REPLACEMENTS. JUST UNHAPPY
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ID
#905082 Review #905082 is a subjective opinion of poster.
Service
Bookit Flight Booking
Reason of review
Poor customer service