This is my third booking through Bookit.com. First two were flawless.
No changes in flight, smooth sailing. This trip that I'm on currently, Bookit decided to change my flight which lost me 10 hours of vacation time on Kauai. I called and complained, but they said it was an airline issue.....Not!! As I'm sitting here at Seatac wasting 5 hours for my connecting flight, I called Bookit again, now knowing that my original flight continued its journey to my destination.
This time they said that I could have denied the changes and stayed with my original itinerary...***. They also, did not send my new confirmation to the airlines which could have caused me to miss my flight and be subject to additional charges. Never again. Book straight with the airlines and with your destination hotel.
Save the agony. Costs will be the same.
Product or Service Mentioned: Bookit Flight Booking.
Reason of review: Order processing issue.