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Bookit - Canceling vacations due to Corona Virus

1.4
Details
They canceled my vacation and everything but wont give a refund or I cant get ahold of them either. Never again will I use them. Thanks for a waste of my good earned money.
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1 comment
Anonymous
#1847708

Join the facebook group "Scammed by Bookit"

ID
#1848973 Review #1848973 is a subjective opinion of poster.
Service
Bookit Honeymoon Vacation Package Booking
Loss
$2650
Preferred solution
Full refund

Bookit - Horrible experience!

I have booked a honeymoon trip for my son to Punta Cana. With the recent deaths we are not willing to risk it. On top of the fear of going we have found out that major renovations are going on in our resort. All the extras we paid for will not be offered. I have spend the last week on the phone and have no answers !!!! I believe my attorney will have to her involved if they are not willing to work with us.
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ID
#1581152 Review #1581152 is a subjective opinion of poster.
Location
Smyrna, Georgia
Service
Bookit Honeymoon Vacation Package Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4
Preferred solution
Let the company propose a solution

Bookit - Horrible Customer Service

2.1
Details
We booked an expensive honeymoon package on book it. Unfortunately the resort had a lot of issues which made our experience unacceptable for the price paid. We first shared our feedback with the resort, who could not have cared less. At this point we contacted bookit since they are ones we paid for the vacation, their customer service rep was rude, condescending and insulting and ended by telling us if the resort won't help us they can not do anything about it. We were not looking for a handout or refund, just to make them aware of the service we received after spending a lot of money. It became very obvious they simply want to make money and do not care about customer service or experience. I also left a long, detailed, professional and honest review about the resort on book it and guess what it was removed! Please do not trust their reviews and spend your hard earned money somewhere else!
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ID
#966047 Review #966047 is a subjective opinion of poster.
Service
Bookit Honeymoon Vacation Package Booking
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Price reduction

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