This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bookit - Stay away at all cost this company is a total fradulent rip off

1.0
Details
I was told I was getting a refund of my money they even reviewed the conversation as recorded and still refuse to give me my money
View full review
ID
#1792972 Review #1792972 is a subjective opinion of poster.
Service
Bookit Room Booking
Cons
  • Agents
Loss
$191
Preferred solution
Give me what the agent promissed me as per the recorded call. Two supervisors have already aknowledged that i was right and the agent misspoke. Sorry about that but the Bookit representative that works for the company promissed me my "refund" and bookit h
Tags
  • Total Incompetent Help

Bookit - Ripped off

1.0
Details
Book it charge me $75 per person for cancellation which added up to $150 for the six of us. it had only been one week since I had started the payment plan for Bahia resort. Smh there getting rich off of cancellations. I don’t why why I can’t be sued for ripping people off people work hard for there money. Ridiculous Time to get lawyers involved
View full review
ID
#1520857 Review #1520857 is a subjective opinion of poster.
Service
Bookit Room Booking
I made a reservation for august 18th. to august 22nd. to Virginia beach (con. #151104062542). Went to check in an no reservation. Call bookit and they say sorry for the mixup. They said it will be set up form Sunday, in the mean time I'm left without a room for that...
View full review
ID
#1337997 Review #1337997 is a subjective opinion of poster.
Service
Bookit Room Booking
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Bookit - Upset and unresolved

Update by user Sep 26, 2018

I contacted Book it.com at 9-26-2018 after recieving my bank statement and seeing that I was not refunded. After being transferred 3 times, I spoke to Juan who said that Days Inn was contacted and refused to refund me because I used to room for 5 hours. That is...

View full review
ID
#1320491 Review #1320491 is a subjective opinion of poster.
Service
Bookit Room Booking

Bookit - HORRIFIC

1.0
Details
My name is Celia, and to say I'm extremely upset would be an understatement. I booked with you guys for $5.00 down to secure my hotel. Your representative charged my card $1420.00 which caused my mortgage payment to be returned on top of me having to pay a return check fee on top of the return fee from my mortgage company. I've spoken with several very rude customer service agents on top of a manager who said the call with myself and the agent had been listened to. She then confirmed that the agent didn't follow proper protocol and he made several mistakes on the call. She then offered me $100 off of my vacation for the inconvenience. Like several other times, I declined! I told her $100 off for a $1420 error would not suffice. This careless mistake caused a ripple effect of other problems. I refuse to spend money with a company that treat their customers in this manner. My Husband is a lawyer, so I understand advantage that I have, but I'm not trying to go down that road. All I'm asking for is a fair deal for a mistake I didn't make. If you have any questions please contact me.
View full review
ID
#1192684 Review #1192684 is a subjective opinion of poster.
Service
Bookit Room Booking
Reason of review
Problems with payment

Bookit - Very bad experience! Do not use!

1.0
Details
I tried to modify my reservation due to a Hurricane, to the following week. I literally was hold automated hold for more than 4 hours and 23 minutes before someone picked up. And then, they had to transfer me to "customer service", who answered and then the phone went dead. I did this twice in one day! Absolutely horrible service. I tried moving my hotel arrangements to the following week; even went online and tried to change the hotel completely, but there's no way to change without losing 50% of my money. --- I tried to modify my reservation due to a Hurricane, to the following week. I literally was hold automated hold for more than 4 hours and 23 minutes before someone picked up. And then, they had to transfer me to "customer service", who answered and then the phone went dead. I did this twice in one day! Absolutely horrible service. I tried moving my hotel arrangements to the following week; even went online and tried to change the hotel completely, but there's no way to change without losing 50% of my money.
View full review
ID
#1096897 Review #1096897 is a subjective opinion of poster.
Service
Bookit Room Booking
Reason of review
Poor customer service
Loss
$800
Preferred solution
Full refund

Bookit - Unhappy

In phoenix. Bell rd. Made reservation weeks ago through book it . Com. 1st fl smoking. Refrigerator 2 beds. We got 1st fl no smoking. No refrig 1 bed. Manager cancelled our reservation to give us lower rate. But we list the points from book it. We put ice in sink to keep food cold. We have several items for dogs. Lost large bag of shredded cheese because water got in. Also can of dog food. Turns out they did have a refrig i could have used. Manager kept coming by saying he could switch us to a room with 2 beds. We were already unpacked so we said no. Wouldnt have fixed the other problems. The tv s are set to volume 40. Which you can barely hear. Unhappy !!!!!!!!
View full review
ID
#1084152 Review #1084152 is a subjective opinion of poster.
Service
Bookit Room Booking
Reason of review
Not as described/ advertised

Do nto use Bookit!

1.0
Details
Did an all inclusive through them. Turns out airport they offered was 4 hours away from the resort they offered. There was not one note that this was the case. When I get to the airport I was surrounded by taxi drivers offering to take me for $400. Most companies let you know differences in time to get to accommodations ect. Indicated by asterisk or highlighted. This is something the should've told me. I even spoke to them on the phone for help with the initial booking and no one mentioned it. This is something I should've know prior to going there for the first time ever. They would do nothing to help me.
View full review
ID
#1069294 Review #1069294 is a subjective opinion of poster.
Service
Bookit Room Booking
Cons
  • Not knowing airport was 4 hours away from venue ahead of time
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Price reduction
Tags
  • not as advertised
  • worst Bookit

Bookit - Worst I have ever had

1.1
Details
I booked my hotel reservations with Bookit.com. I called the hotel (resort) in advance with some questions, and found out my booking was for a total of 6, and I had a party of 7. The Summit informed me that the booking would not accommodate my party of 7, but to call Bookit or Expedia and they could change my reservations to another resort in their network because other condos were available, but because of Bookit policy, they would need to approve it first. I called them, explained the situation, and Bookit would not work with me on changing it. I had family on their way to my house to leave the following morning, car reserved, and we was to head out the next morning. After an hour of speaking with a representative & the supervisor I was informed the only thing they could do was cancel my reservation, turn it over to their team for review for a possible refund, and it would take 72 hours for my funds to be refunded ( I paid in full for this almost 2 weeks in advance). I explained my family from out of town were on their way, and I could not wait 72 hours to re book after their "team" reviewed my case to see if I could be refunded my money. I was crying at this point, offered to pay more for an upgrade even though I booked for 7 (myself, 3 adults, 3 children). The Summit was unable to help me due to the way Bookit does their business. I had to tell my fiancé the situation, and that he would not be able to go in order for us to not disappoint the Grand Children by not getting to visit the beach. It was a horrible experience with dealing with the travel agent Bookit. I tried every way possible, gave them the reservation clerks name at Summit Resorts name along with a number Bookit could have contacted to arrange a change of their booking, and the supervisor of Bookit summed it up as they gave me the option of canceling, and letting their team decide if I could be refunded 72 hours later or not. Doing this would have meant losing my booking, my vacation funds tied up for 3 days (and possibly not being refunded, that would be left up to the "team"), and that was not even an option with my family already on the road to here for us to leave out the following morning.My vacation I planned out, paid for in advance was destroyed, shattered, and ruined by having to tell my fiancé he could not go in order for the Grand kids , my daughter, and son in law to be able to go after traveling here. DO NOT BOOK WITH THIS TRAVEL AGENCY.
View full review
ID
#1059716 Review #1059716 is a subjective opinion of poster.
Service
Bookit Room Booking
Reason of review
Poor customer service
Loss
$602
Preferred solution
I deserve at best, a partial refund. You can not put a price on having to tell one of your guest they can not go on a prepaid family vacation.
Tags
  • Ripped-off

Bookit Reviews

  1. 71 reviews
  2. 26 reviews
  3. 14 reviews
  4. 0 reviews
  5. 1 review
Bookit reviews
1.0
Details
This company is a scam I would give 0 Stars!!!!Please dont book anything with this company!It's the poorest customer service and problem solving experience in my life! I booked one night all inclusive hotel for around $300 next morning I found out that hurricane is...
View full review
ID
#983762 Review #983762 is a subjective opinion of poster.
Service
Bookit Room Booking
Reason of review
Poor customer service