Bookit - Lost my money during covid

Had a trip to cancun in April. Naturally, it was canceled due to Covid. Lost $1900. Bookit shut down and said to contact my credit card company. (I have used Bookit many times in the past. Left me high and dry.
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ID
#1945437 Review #1945437 is a subjective opinion of poster.
Service
Bookit Room Booking
Pros
  • Used several times before no problems
Cons
  • Lost money with last booking covid
Loss
$1900
Preferred solution
Full refund

Bookit - Cancel reservations

I need to cancel my hotel reservations!
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ID
#1903954 Review #1903954 is a subjective opinion of poster.
Service
Bookit Room Booking
Preferred solution
Full refund

Bookit - Refund

We gave 3 months cancellation due to corona and have not seen it yet.
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ID
#1883648 Review #1883648 is a subjective opinion of poster.
Service
Bookit Room Booking
Pros
  • Non
Cons
  • I want a refund
Loss
$390
Preferred solution
Full refund

Bookit - Cancelled my hotel but no refund has been given

Due to corona our hotel was cancelled, we want our money back, it was 3 months notification.
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ID
#1883644 Review #1883644 is a subjective opinion of poster.
Service
Bookit Room Booking
Loss
$309
Preferred solution
Full refund

Bookit - No answer on the phone or email to ask questions.

2.3
Details
I have a trip to Mexico planned this this summer. I have received an email telling me that they have canceled my trip. I would like to know when I can get my money back. I need credit for a later trip or my money back. There is no number to call or email to get answers.
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ID
#1861949 Review #1861949 is a subjective opinion of poster.
Service
Bookit Room Booking
Loss
$922
Preferred solution
Full refund

Bookit - Refund coronavirus pandemic

I booked hotel and now I will be unable to utilize my hotel booking g because of the Corona virus
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ID
#1852566 Review #1852566 is a subjective opinion of poster.
Service
Bookit Room Booking
Loss
$2800
Preferred solution
Full refund

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Verified Reviewer

Bookit - Trip cancellation

1.0
Details
I need someone to contact me regarding my cancellation. I would like to know why my vacation was canceled and how I receive my refund of $745 ID is 50386987 Sincerely beate martin
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ID
#1838278 Review #1838278 is a subjective opinion of poster.
Service
Bookit Room Booking
Loss
$745
Preferred solution
Full refund

Bookit - Resort hasn't received payment

1.0
Details
Resort informed me upon checkout that no payment had been received by bookit and that I needed to pay about $1,000.00 to allow me to leave. I paid it Airport pick up did not show up for lack of payment from BOOKIT.com and had to take a taxi to airport at the tune of $50.00 Phones are disconnected when calling to rectify.

User's recommendation: Stay away.

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ID
#1830342 Review #1830342 is a subjective opinion of poster.
Location
Smyrna, Georgia
Service
Bookit Room Booking

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Verified Reviewer

Bookit didn't pp ay for my booking

1.0
Details
Took my money and didn't pay mybooking.

User's recommendation: Rippoff.

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ID
#1823962 Review #1823962 is a subjective opinion of poster.
Service
Bookit Room Booking
Loss
$3
Preferred solution
Full refund

Bookit Reviews

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Bookit reviews

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I made a hotel reservation and my card was immediately charged the full hotel stay of $1394.00. I have not been to access the reservation online and the customer service # disconnects. I have found no way to access any type of support. I have entered my email on the...
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ID
#1823723 Review #1823723 is a subjective opinion of poster.
Service
Bookit Room Booking
Pros
  • No comment
Cons
  • Contact numbers are bogus
  • No online support
  • Lack of communication with customer
Loss
$1300
Preferred solution
Full refund
I made a reservation for august 18th. to august 22nd. to Virginia beach (con. #151104062542). Went to check in an no reservation. Call bookit and they say sorry for the mixup. They said it will be set up form Sunday, in the mean time I'm left without a room for that...
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ID
#1337997 Review #1337997 is a subjective opinion of poster.
Service
Bookit Room Booking
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Bookit - Unhappy

Room is not up to standards
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ID
#1334681 Review #1334681 is a subjective opinion of poster.
Service
Bookit Room Booking
1.0
Details
Bookit - Upset and unresolved

Update by user Sep 26, 2018

I contacted Book it.com at 9-26-2018 after recieving my bank statement and seeing that I was not refunded. After being transferred 3 times, I spoke to Juan who said that Days Inn was contacted and refused to refund me because I used to room for 5 hours. That is...

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ID
#1320491 Review #1320491 is a subjective opinion of poster.
Service
Bookit Room Booking

Bookit - HORRIFIC

1.0
Details
My name is Celia, and to say I'm extremely upset would be an understatement. I booked with you guys for $5.00 down to secure my hotel. Your representative charged my card $1420.00 which caused my mortgage payment to be returned on top of me having to pay a return check fee on top of the return fee from my mortgage company. I've spoken with several very rude customer service agents on top of a manager who said the call with myself and the agent had been listened to. She then confirmed that the agent didn't follow proper protocol and he made several mistakes on the call. She then offered me $100 off of my vacation for the inconvenience. Like several other times, I declined! I told her $100 off for a $1420 error would not suffice. This careless mistake caused a ripple effect of other problems. I refuse to spend money with a company that treat their customers in this manner. My Husband is a lawyer, so I understand advantage that I have, but I'm not trying to go down that road. All I'm asking for is a fair deal for a mistake I didn't make. If you have any questions please contact me.
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ID
#1192684 Review #1192684 is a subjective opinion of poster.
Service
Bookit Room Booking
Reason of review
Problems with payment

Bookit - Very bad experience! Do not use!

1.0
Details
I tried to modify my reservation due to a Hurricane, to the following week. I literally was hold automated hold for more than 4 hours and 23 minutes before someone picked up. And then, they had to transfer me to "customer service", who answered and then the phone went dead. I did this twice in one day! Absolutely horrible service. I tried moving my hotel arrangements to the following week; even went online and tried to change the hotel completely, but there's no way to change without losing 50% of my money. --- I tried to modify my reservation due to a Hurricane, to the following week. I literally was hold automated hold for more than 4 hours and 23 minutes before someone picked up. And then, they had to transfer me to "customer service", who answered and then the phone went dead. I did this twice in one day! Absolutely horrible service. I tried moving my hotel arrangements to the following week; even went online and tried to change the hotel completely, but there's no way to change without losing 50% of my money.
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ID
#1096897 Review #1096897 is a subjective opinion of poster.
Service
Bookit Room Booking
Reason of review
Poor customer service
Loss
$800
Preferred solution
Full refund