Bookit The Benson Room Booking Reviews

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I have been a loyal customer of Bookit for years, with no problems. This past weekend, my family and I were booked into a luxury hotel -The Benson- in Portland OR. We had requested- and had confirmed- two double beds for our family of three. When we arrived early evening, we were told we had a king suite and there was no availability for a different room. The agent said Bookit needs to call and confirm any requests beyond standard, which they...
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