Bookit - My trip got cancelled

My trip hot cancelled. And of course Bookit.com stated to get refund from bank. I made a claim and they are now taking my money back because my claim was declined. BOOKIT NEEDS to get their Act together and call ppl back and refund. As quick as they were to take thw money they should be that quick to give it back. This company is the worse... I will never in life recommend if you come back into business

User's recommendation: never use this site..

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ID
#2068547 Review #2068547 is a subjective opinion of poster.
Service
Bookit Vacation Package
Loss
$879
Preferred solution
Full refund

Bookit - I want my money back

Still wait on my money
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ID
#2041876 Review #2041876 is a subjective opinion of poster.
Service
Bookit Vacation Package
Preferred solution
Full refund

Bookit - SERVICES NOT RENDERED

1.0
Details
I refuse to speak well of this company. I used bookit to book Easter vacation (4/2020) to Cancun Mexico. I started my payments (2/2020) Total amount paid 2341. Bookit Closed down using COVID as the reason (no other 3rd party has done this). Left no resolution for vacationers. No call center all phones # disconnected NO REFUNDS NO REBOOKING NO NOTHING. They stole money from thousands Id never use another third party to book any vacations. We are left with fighting the banks to get refunded Just a horrible experience

User's recommendation: DO NOT USE IF THEY OPEN UNDER NEW NAME.

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ID
#1944561 Review #1944561 is a subjective opinion of poster.
Service
Bookit Vacation Package
Pros
  • Payment options
Cons
  • I want a refund
Loss
$2341
Preferred solution
Full refund

Bookit - Canselaron mi reservación

Necesito me des vuelvan mi dinero por la canselacion de reservación #50584687 por favor lo más rápido posible
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ID
#1944358 Review #1944358 is a subjective opinion of poster.
Service
Bookit Vacation Package
Loss
$359
Preferred solution
Full refund

Bookit - Trying to see where my refund

1.0
Details
I had reservations in March, they had to canceled, because of the corona virus.. I dont want to go to Jamaica this year.. I need my refund
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ID
#1942716 Review #1942716 is a subjective opinion of poster.
Service
Bookit Vacation Package
Loss
$2300
Preferred solution
Full refund

Bookit - Cancellation of trip due to pandemic

1.0
Details
Booked trip to Cancun last December for July 7-14 2020. Received email from Book-it on 3-21-20 they cancelled trip due to no international travel. Have not received refund from Book-it, airline, or hotel. Trying to file dispute with credit card company, have filed report with Panama City police and attorney Generals in several states.

User's recommendation: Do not use this company.

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ID
#1888299 Review #1888299 is a subjective opinion of poster.
Service
Bookit Vacation Package
Cons
  • Unable to contact
  • Unable to access customer service
  • Losing money on flights
Loss
$4315
Preferred solution
Full refund

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Verified Reviewer

Bookit - Cancelación por el COVID -19

#50101777 y #50101687 En diciembre del 2019 compre un paquete con todo incluido para 3 personas para viajar en mayo del 2020 pero debido al coronavirus cancelaron la reservación en 3/20/2020 y hasta hoy no he recibido el reembolso. No hay manera de comunicarse con Bookit ni por internet ni por teléfono. Es muy frustrante no saber si te regresaran el dinero, entiendo lo de la cancelación por el COVID-19 pero espero que regresen todo lo que pagamos, sé que no soy la única porque he estado leyendo y hay demasiada gente en la misma situación. Cuando cobran lo hacen al instante y para devolver el dinero tardan demasiado. No sé si esto estará pasando con todas las agencias de viaje.
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ID
#1886376 Review #1886376 is a subjective opinion of poster.
Service
Bookit Vacation Package
Pros
  • No comment
Cons
  • No customer service and stole our money
Loss
$4083
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Bookit - Booking Id 49965597

Bookit - Booking Id 49965597
Bookit - Booking Id 49965597
Bookit - Booking Id 49965597
Bookit - Booking Id 49965597
On March 16 2020 I spoke to Ronald at 11:34 pm representative answer the phone from "Jamaica" told me that I would receive a call and email no phone call or email received from bookit and that I would receive a credit back from the hotel not receiving there payment from Bookit directly please give me a call asap at 914-432-2716 email I used to reserve was lavesealizegilchrest@icloud.com please see the attached proof of phone call
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ID
#1835432 Review #1835432 is a subjective opinion of poster.
Service
Bookit Vacation Package
Pros
  • No comment
Loss
$3047
Preferred solution
Full refund

Bookit - Payment didn't get to the resort

1.2
Details
Paid the vacation to bookit for my parents and after some days the hotel calls saying they never received any payment keeping my parents in hostage.

User's recommendation: Be careful , don’t buy it.

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ID
#1830033 Review #1830033 is a subjective opinion of poster.
Location
Ona, Florida
Service
Bookit Vacation Package
Loss
$2500
Preferred solution
Full refund

Bookit Reviews

  1. 147 reviews
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  5. 1 review
Bookit reviews

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Verified Reviewer

Bookit - Resort took and kept our luggage, they told us we had to pay one thousand dollars because Book it didn't pay resort.

Our resort Ocean Riviera paradise stole our luggage and a carry on. They pulled from myself and my wife because they wanted me to pay them one thousand dollars!! Please help us get our personal belongings from resort!!Happy
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ID
#1828241 Review #1828241 is a subjective opinion of poster.
Service
Bookit Vacation Package
Loss
$800
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.1
Details
Bookit - Payment didn't get to the resort
Resort told us that Book IT went bankrupt and we had to pay them one thousand dóllars. We didnt have the money and couldn't pay. The resort Ocean Riviera Paradise threaten us, the called security and hold us down in the reception area. My wife called the police in...
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ID
#1828206 Review #1828206 is a subjective opinion of poster.
Service
Bookit Vacation Package
Loss
$800
Preferred solution
Get my luggage

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

We r stranded at our resort and they do not have the money from bookit

We are stuck in Mexico our reservations from book at the hotel is telling us they are invalid . We are unable to contact bucket no one is willing to help us we are stranded in another country and all they want to do is take our money someone needs to help us like right now
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1 comment
Anonymous
#1840099

im so sorry to hear this. my friend is currently in dominican republic having the same issue.

it seems bookit.com is a scam. try to negotiate a payment plan with the resort. maybe giving them a small payment now and giving them your bank info so they can receive the remaining amount.

so sorry this is happening. also call your bank to dispute the charge of bookit.com

ID
#1827343 Review #1827343 is a subjective opinion of poster.
Service
Bookit Vacation Package
Pros
  • Prices
Loss
$5
Preferred solution
Deliver product or service ordered
1.0
Details
We were expecting a beautiful place with exceptional rooms and nice views(as shown in the pictures) with all the VIP upgrades that I paid for. Instead we had a room with strong mold odor. I was taken to 6 different rooms, all had MOLD issues. I was told it was the time...
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ID
#1615548 Review #1615548 is a subjective opinion of poster.
Service
Bookit Vacation Package
Pros
  • What they were selling
  • Theoretical price
  • Theoretical
Cons
  • Service
Reason of review
the worst experience ever. Refund for Xhale club
Loss
$2500
Preferred solution
Price reduction

Bookit - Heartless company

I purchase a full FAMILY vacation package from them (Round Trip, and hotel). At arrival Hotel charge me extra money, saying that prices in their website are inaccurate. The biggest surprise came when taking our flight back, the flight back was canceled, and BookIt nor the airlines notify me. Airlines didn't wanted to help me because i didn't purchase the flight from them. BookIt was also unwilling to help me because it was not their fault the flight was canceled. Spent almost 8 hours with a crying toddler at the airport calling airlines and BookIt to see if they can help me in any way. FUNNY!!! It was just awesome how easy the transaction with BookIt went when making the purchase over the phone, but it was pathetic and frustrating how many times the phone "ACCIDENTLY" got disconnected, and had to repeat my story every time I called because there was a new monkey answering the phone. A little brake came after the airlines was willing to give me the next flight to my destination for free but I had to wait for 2 days. With a credit card almost at it's limit I couldn't go back to the hotel, so I ask for accommodation for me and my family for the 2 waiting days. The airlines did very little to help me (but it's was something), on the other hand on my 8-hours of frustration, for the first 6 hours BookIt employees refuse to transfer my call to a supervisor, and when it was finally transferred a heartless BookIt employee deny any help, leaving my family and me to figure it out by our own.
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ID
#1357378 Review #1357378 is a subjective opinion of poster.
Service
Bookit Vacation Package

Bookit Vacation Package Review from Aiea, Hawaii

1.1
Details
What a horrible experience from start to finish. Everything that could go wrong, did go wrong. First off, my mother and I were set to go to Hawaii. As a minor, we had to keep everything other my mother's name. Unfortunately, Bookit didn't seem to understand that. Not only did they omit my name on most of our planned activities (which doesn't really matter... You'll read why), but they decided to give us a hard time about that. Bookit also didn't accommodate the fact that we asked for an oceanfront premier room with two queen beds, which was confirmed with the lady who booked us, but somehow got turned into a "king sized bed with no ocean". The hotel we stayed at was definitely not worth staying at either, considering the fact that bookit omitted to mention that their staff was rude. Not only that, but checkout time was supposed to be at 11. It turns out it wasn't until 3. So we had no room until 3. It was about noon. Most of our activities were either way too expensive for the pay or cancelled. Bookit never bothered to follow up with us about any of this. We had at call so many times. We demanded a refund. I am pissed. Don't use Bookit. Ever.
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ID
#866158 Review #866158 is a subjective opinion of poster.
Location
Aiea, Hawaii
Service
Bookit Vacation Package
Reason of review
Bad quality