Product: Bookit Vacation Package Booking Clear all filters (56 of 56 reviews match)
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We booked our dream vacation with bookit.com for a vacation to Playa Del Carmen, Mexico for Sept.10-15 2017. We have been saving for this vacation for a long time. We finally decided it was time to book. We booked and paid bookit the total amount by Visa on 7/31/2017....
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Anonymous
Gordo

Gordon, my friend, I'm afraid you've expected too much from a third party player.I do not understand the need for such organizations as Bookit.com when I've handled all of my ...

1.0
Product
Bookit Vacation Package Booking
I didn't like
  • Service
#1135525
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Bookit deducted payment 1,2,3 and when it came to payment number 4, my card was declined DUE TO THE CARD BEING EXPIRED, no one bothered to e mail or call me. The day before my vacation, I log in to print my airline information and I see that my trip was cancelled. I...
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1.3
Product
Bookit Vacation Package Booking
#1121413
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My wife and I booked a all inclusive trip to cabo in april, We were supposed to leave September 3rd, Hurricane Lydia hit, We tried to cancel, They give us the run around for 3 days past the cancellation window, After being on the phone for 5 hours they denied our...
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1.0
Product
Bookit Vacation Package Booking
I didn't like
  • Lying customer service
#1102679
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Booked a resort and flights through Bookit. Flights cancelled because of Hurricane Harvey out of Houston. Refunded only a portion of the refund for the resort. Did not follow their own cancellation policy which was in writing by email to me. I am owed for over $500.00....
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1.2
Product
Bookit Vacation Package Booking
#1097742
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We stood outside with our luggages at hand and a tired 6 year old, calling bookit to find out which company our car rental will be from. No info provided in the email at all. And because we booked with a "third"party, our hotel did not include anything, no breakfast...
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1.0
Product
Bookit Vacation Package Booking
#1082715
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They booked my Fiancé and I in an all inclusive hotel in Cancun. We realized there were issues with our flights (that we also booked through bookit) when I called the airlines to check in. We ended up having to go down the next day. We never got any sort of emails or...
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1.0
Product
Bookit Vacation Package Booking
#1056803
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I talked for over an hour to an agent at bookit.com, defining very clearly that we were interested ONLY in "all-inclusive" resorts for a vacation we'd saved up for over a year for. Very clearly we explained we wouldn't even consider packages that weren't all-inclusive....
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1.0
Product
Bookit Vacation Package Booking
I didn't like
  • Rude customer service
#1053913
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The dates were no good anymore. This happened 3 times!!! Ultimately, bookit.com ends up keeping your $149.00 and I have heard of multiple people complain of this (you're on their schedule). They don't consider people have to work and can't take any day off they want...
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Anonymous
Adolfo Moreno

I'm going through the same thing. I think that's exactly I'm heading too. They allowed me to make a reservation in Krystal-Cancun, when they know the resort is sold out.Than...

jm0537
Anonymous

Same thing happened to me!!! Sorry but we reserve the dates we told you that were available.

Product
Bookit Vacation Package Booking
#1038267
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My fiancé and I booked a vacation through bookit.com. A 5 night stay to Cancun Mexico which is all inclusive. I booked this through an agent over the phone. After that I got an itinerary immediately and our credit card was charged. 3 days later I get an email that they...
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Product
Bookit Vacation Package Booking
#1026812
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I was told today that our hotel is "overbooked" for our trip to Mexico that begins in two days! We booked this trip over 6 months ago and Bookit is trying to have us to agree to transfer to another lower rated hotel that costs $200.00 less per night than the hotel...
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1.0
Product
Bookit Vacation Package Booking
I didn't like
  • Fraudulant charges
  • Cancellation exchange policy
  • Losing money on flights
#1008396
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