Bookit Reviews

Show reviews that mention
trip money hotel refund book customer service reservation service vacation customer
Filter review
New Reviewer

Cant log in

i need to log into my account to see information on a previous trip but it doesnt let me!!! what the heck is going on? i know they are currently not doing business because of covid but you should be able to access your account info for past trips!!

User's recommendation: do not use.

View full review
1 comment
#2034903

Your screenshots say booking.com not bookit.com. Two completely different companies.

ID
#2659563 Review #2659563 is a subjective opinion of poster.
Pros
  • Booked my trip
Cons
  • Website functionality
Preferred solution
be able to log into my bookit.com account to see info from my previous trips
New Reviewer

Couldn’t contact Bookit

Couldn’t contact Bookit
Couldn’t contact Bookit
Couldn’t contact Bookit
7/4/2021 Today we Had reservation, checked in. We got a call from our son he lost his keys and couldnt get into the house so we had to immediately check back out. We are asking for a full refund Sincerely Sharon Dennis
View full review
ID
#2656480 Review #2656480 is a subjective opinion of poster.
Loss
$139
Preferred solution
Full refund
New Reviewer

Miami hotel

Cancel reservation cancel ...The company can reach out directly to you and resolve your issue can not talk to someone
View full review
ID
#2654279 Review #2654279 is a subjective opinion of poster.
Cons
  • I want a refund
Loss
$1042
Preferred solution
Full refund
New Reviewer

Reservation issue

My confirmed reservations when I went to pay at the property, it was $300.00 more than what was sent to my e-mail.

User's recommendation: None a valued customer of booking.com.

View full review
ID
#2621213 Review #2621213 is a subjective opinion of poster.
Service
Bookit Room Booking
Pros
  • Payment options
Cons
  • Doubling the price of ticket
Preferred solution
Full refund
New Reviewer

No Confirmation email and Customer Service number doesn't work!

I need to cancel a booking I made before June 18th and the Bookit.com Customer Service phone number is just a recording. I tried calling the hotel directly but they do not even show that a reservation was made. I would like to just book a different hotel but I am I have a feeling that my card will be charged for the original booking and I will have to pay for a room I didn't stay at. I have still never received a confirmation email about my booking from Bookit.com. Feeling like I got scammed! DO N

User's recommendation: DO NOT USE THIS 3RD PARTY SITE! Would give ZERO stars if possible.

View full review
ID
#2616003 Review #2616003 is a subjective opinion of poster.
Cons
  • Service
  • Lack of communication with customer
Loss
$675
Preferred solution
Cancel my booking for Sundial Resort in Ft. Myers, Fl and so not charge my card.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have a family member dead

A family member dead I would like for u to refund my money I cant make it to the trip to Tatum I need the money so I can help my family for funeral expenses

User's recommendation: No recomendation.

View full review
ID
#2605449 Review #2605449 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Reservation

Was told at 11:05 am that my rental was not available. Just landed an no-place to go... Im very frustrated an feel I should of been notified the day before or at least called as soon as they learned of this. I feel I should have been accompanied a little more than just a very small studio.. I would like for a manager to contact me as soon as possible..do not do it

User's recommendation: Do not do it..

View full review
ID
#2601307 Review #2601307 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund
New Reviewer

About my reservation

Made reservations I was text about 11:05 this morning when I got off my flight I saw that it was they had text me to let me know that my reservation was not available I have been very inconvenience and I would like to speak with somebody from bookit.com

User's recommendation: No dont do it.

View full review
ID
#2601275 Review #2601275 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancel reservation

Hotel did not have airport shuttle and when I called they said they did I made the reservations for July 7-8 Orlando fl rose inn interns
View full review
ID
#2598667 Review #2598667 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

To see if my reservations were received

I made Reservations to myrtle beach this morning an i have been waiting for confirmation email from bookit an have not received it yet.
View full review
ID
#2585883 Review #2585883 is a subjective opinion of poster.
Preferred solution
just to mk sure my reservations went thru

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Our Hotel was filthy and we couldn’t stay in it. They charged us 391& for a filthy room we had to find us another hotel

My confirmation number is 238752****. The door lock was broken and I have 15 pictures of just how dirty it was. Im not pleased with this. I have used book it for years and never been done like this ever.

User's recommendation: I would not even let my dog stay in this hotel.

View full review
ID
#2579362 Review #2579362 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Change in reservation

I need to speak with someone about my flight.I can't fine my Conformation number. My booking is 243722**** June 30 July 4th
View full review
ID
#2577967 Review #2577967 is a subjective opinion of poster.
Location
High Point, North Carolina
New Reviewer

Airline ticket

I need to book another flight cause United airlines said they sent my refund back to yall so can u please give me a call back
View full review
ID
#2576450 Review #2576450 is a subjective opinion of poster.
Pros
  • Used several times before no problems
Loss
$560
Preferred solution
Full refund

I want my money back

They told me that I cannot get my money back, I have to go my bank where they took the money ,so the Bank supposed to give me back the money

User's recommendation: Don’t use them.

View full review
ID
#2554699 Review #2554699 is a subjective opinion of poster.
Location
Boston, Massachusetts
New Reviewer

Booking issue

Its shame you can't talk to customers service bout booking issues, when you the call number it's always closed

User's recommendation: Dont use booking it .com.

View full review
ID
#2539832 Review #2539832 is a subjective opinion of poster.
Service
Bookit Room Booking
Cons
  • Refused refund
Loss
$208
Preferred solution
Full refund