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customer service hotel book service customer vacation trip money phone flight
Filter review
1.0
Details
We were expecting a beautiful place with exceptional rooms and nice views(as shown in the pictures) with all the VIP upgrades that I paid for. Instead we had a room with strong mold odor. I was taken to 6 different rooms, all had MOLD issues. I was told it was the time...
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ID
#1615548 Review #1615548 is a subjective opinion of poster.
Pros
  • What they were selling
  • Theoretical
  • Theoretical price
Cons
  • Service
Reason of review
the worst experience ever. Refund for Xhale club
Loss
$2500
Preferred solution
Price reduction
Tags
  • Ripped-off
  • not as advertised
  • worst Bookit
  • Scam rip off
I booked a vacation to Renaissance Aruba Resort and Casino. I booked an all inclusive, that is all I have ever booked. When I looked at the itinerary it didn't state all inclusive. I called book it to question this, was told they didn't advertise all inclusive for this...
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ID
#1592331 Review #1592331 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Fraudulant
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered

Bookit - Horrible experience!

I have booked a honeymoon trip for my son to Punta Cana. With the recent deaths we are not willing to risk it. On top of the fear of going we have found out that major renovations are going on in our resort. All the extras we paid for will not be offered. I have spend the last week on the phone and have no answers !!!! I believe my attorney will have to her involved if they are not willing to work with us.
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ID
#1581152 Review #1581152 is a subjective opinion of poster.
Service
Bookit Honeymoon Vacation Package Booking
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4
Preferred solution
Let the company propose a solution
1.0
Details
I booked for my whole family .. last sept. 12 of us .. To nickelodeon in DR .. total cost $20,000.00 .. I lost my Son in law last yr . And we needed to regroup as a family and this trip was also a retirement/40th anniversary celebration. Well that went out the window...
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ID
#1566277 Review #1566277 is a subjective opinion of poster.

Bookit - Do not book with book it.com

2.6
Details
This was my first time using book it.com. If your thinking about using them for a trip don’t walk but run! I used them to book my first wedding anniversary, less than one month before I am suppose to leave, they send me an email stating they are completely changing my resort! When I called customer service for a further explanation, I continue to get attitude and hung up on. Seemed like no one wanted to help me with this change of plans. I ended up having to call the corporate office and even then, nothing was done about my issue, not even a room upgraded, absolutely nothing! Do not book with this company would be my advice, because they could could less about their customers.
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ID
#1551750 Review #1551750 is a subjective opinion of poster.

Bookit - Construction at hotel during stay.

1.0
Details
I arrived to jack hammering at the resort. Was told that Bookit should have informed me prior to my trip. Called them from Mexico. Was cut off. Called them twice since I’ve been home and still no resolution. Jack hammering went in for 5 days 10am to 7pm. Not a peaceful vacation.
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ID
#1549496 Review #1549496 is a subjective opinion of poster.
Service
Bookit Customer Care

Bookit - Duped

Tried booking trip to Jamaica, website was not giving me correct flight info so decided to call agent. Tried using my Visa card, was told it was not going through so gave her my Discover card which went through, low and behold they charged both cards totalling over 17k..totally fraud...do not use Book it, should be call Crookit
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ID
#1522924 Review #1522924 is a subjective opinion of poster.

Bookit - Ripped off

1.0
Details
Book it charge me $75 per person for cancellation which added up to $150 for the six of us. it had only been one week since I had started the payment plan for Bahia resort. Smh there getting rich off of cancellations. I don’t why why I can’t be sued for ripping people off people work hard for there money. Ridiculous Time to get lawyers involved
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ID
#1520857 Review #1520857 is a subjective opinion of poster.
Service
Bookit Room Booking
1.2
Details
I booked a trip to Cancun, Mexico about half a year ago for me and a friend. Its not until July, so 4 months from now. Well turns out my friend wont be able to make it on the trip. I called bookit.com's agents and they tell me that I can not get a refund from the plane...
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3 comments
Machele
#1663706

Your original idea of doing it the simple way no longer applies in this brave new world of governmental regulation---all for your own good of course. Take the advice of Anonymous below. It is your only option.

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ID
#1497281 Review #1497281 is a subjective opinion of poster.
Service
Bookit Flight Booking
Cons
  • Not being able to change the name on a fight ticket i purchased
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2029
Preferred solution
I would like either a refund or just to be able to change the name on my companion's flight ticket.

Bookit - Changes of flight concern

Unable to change my flight directly from American Airlines because it was scheduled with bookit.com.
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ID
#1480846 Review #1480846 is a subjective opinion of poster.