Dhruva Ljo
map-marker Delta, British Columbia

Pathetic

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Booked travel with Bookit. Had to cancel as my terminally-I'll dad took a turn for the worst and subsequently died a few months later. Despite trying on about a half dozen occasions to get resolve on extending the time period for using the credit, they not only failed to accommodate, and at no time did it get escalated to someone who would help. Had two customer service people call me AFTER the fact and tell me there was nothing they could do, the second telling me only that they were going to use my feedback for training purposes! He offered me a $50 travel voucher falsely assuming I was going to stay a customer. Will never book with them again and I suggest you too look elsewhere. $1500 USD gone
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Loss:
$1500
Reason of review:
PATHETIC customer service

Preferred solution: Full refund

Anonymous
map-marker Calgary, Alberta

Worst Customer Service Ever!

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Booked a family vacation to Maui and when we had to check something with the airline they told us we weren't even booked on the flights. Called book it and have been through a week of *** to try to book new flights. They want us to pay more and don't call back. They are completely unapologetic and now with less than 2 weeks to our vacation almost all flights are full or have many stopovers. We were really looking forward to this vacation and it has been ruined! Irate customer in Calgary, Canada
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Pros:
  • Prices
Cons:
  • Fraudulant
Reason of review:
No response to complaints always have to call back

Preferred solution: Deliver product or service ordered

Anonymous
map-marker King City, California

Price difference

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So we booked ahead for an all inclusive Cancun vacation thinking we would be getting the best deal. Well, today, I went online and seen the same package for 200.00 less. I called thinking we could get credit for the difference. Nope, too bad, so sad. Prices vary so there isn't anything they could do for me she explained. Not a happy camper. So, I guess booking ahead isn't always the best thing to do. I am still taking my vacation but I will think twice before I book another vacation well in advance.
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Loss:
$200
Pros:
  • Prices
Cons:
  • Losing money
Reason of review:
Pricing issue

Preferred solution: Price reduction

Anonymous
map-marker Tampa, Florida

Bookit.com es no bueno

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I posted a recent review about my experience with Bookit.com not booking to single men. It was suggest by this website that I try to call the customer service number, 888-868-****. I would say try that before you waste your time on their website. I am a 55 year old professional and this is the first bad review I have ever given publicly about either a product or service. Vacation and travel are precious times and memories that I would not dare trust to a company with such a poor record. The videos of satisfied customers do not compare to the many complains I have seen online. Bookit on line=*** POOR. If it sounds to good to be true....
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Pros:
  • What they were selling
Cons:
  • Way it was smellin
Reason of review:
Poor customer service
Anonymous
map-marker Pike Creek, Delaware

Bookit - Vacation Package Booking Review from Pike Creek, Delaware

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My friend and I were supposed to leave March 4th for Jamaica. We received an email and call saying they were having " internal issues " and had to move us to another hotel. They said they would put us in a comparable hotel. Well that was a joke the places they said we could stay were not as nice. When we gave them the names of options we were willing to go to they said we would have to pay the difference. I ended up calling the hotel myself and that is when I was told the hotel is no longer accepting reservations from book it due to Non payment. Like many others have said book it's customer service is terrible you are on hold forever and they flat out lie to you. Here is a tip for everyone that put your trip on your credit card. Call your credit card company and they will help you dispute the charges. Book it told us they would only refund our hotel but we would get a credit for our airfare and we would need to call about the insurance we paid for. Even know all three of these things were purchased through book it. I am also going to contact BBB what they are doing to people is terrible. We ha e paid them in full and are now fighting for a refund. I will Never use them again!!!!
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Reason of review:
Poor customer service
Sandrea Sta
map-marker Toms River, New Jersey

I will never trust bookit.com

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The short story is I booked a room; asked to change the dates slightly months in advance. Bookit agreed to everything but failed to actually follow through with their promises. I cannot trust this company and feel sad for anyone who has the experience I did. The long story is a tear jerker. It involves lots of phone calls with staff making promises, long waits on the phone, requests that went to the wrong email multiple times because of inefficient or incompetent staff and crying by the other person who went on a trip with me where we tried to save a bit of money.
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Loss:
$1500
Pros:
  • Theoretical price
Cons:
  • Lying customer service
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Marietta, Georgia

Bookit - Vacation Package Booking Review from Marietta, Georgia

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Okay folks I have a HUGE warning for Bookit.com customers! Read the terms of agreement! Read the entire thing! I am being charged additional fees that were not disclosed during the purchase unless you read the "small print" to the sum of $141. I called the customer service department and got absolutely no where. It's not funny when you have booked and prepaid a vacation package that cannot be cancelled to find there is even more money you need to pay. I suggested that they include that in the actual payment screen and asked why was I not notified there only to get its in the terms and conditions. I WILL NEVER USE THIS COMPANY EVER AGAIN! Be very careful should you choose to use this service.
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Reason of review:
Pricing issue