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Bookit - Never trust this terrible company

1.0
Details
This an update on my previous review. I finally got my money back no thanks to Bookit.com. They have no clue how to deal with disappointed customers and are a bunch of schemes. When I called there customer service number I had several agents pick up the phone. They never connect you to manager under any circumstances and some just hung up on me after explaining my situation. It took me four months but I finally got my money back from this worthless company. I recommend you stay away and cut your losses although their low prices are appealing. Due to their misinformation and unorganization we missed our first night and they are claiming it has nothing to do with them. Everyone working there is incompetent and I am not sure how they are still in business
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ID
#1320332 Review #1320332 is a subjective opinion of poster.
Location
Panama City Beach, Florida
Service
Bookit Customer Care

Horrible service, Do not use Bookit

1.0
Details
My wife and I booked a all inclusive trip to cabo in april, We were supposed to leave September 3rd, Hurricane Lydia hit, We tried to cancel, They give us the run around for 3 days past the cancellation window, After being on the phone for 5 hours they denied our refund, We couldn't get in contact with the resort because it was devastated by the hurricane, 2 days ago i talked to the airlines and the resort they had refunded Bookit, They still refuse to reimburse our money, We have been ripped off for the amount of $2300I should have done my homework, They have a D- rating with the BBB
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ID
#1102679 Review #1102679 is a subjective opinion of poster.
Location
Panama City Beach, Florida
Service
Bookit Vacation Package Booking
Cons
  • Lying customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2300
Preferred solution
Full refund

Do nto use Bookit!

1.0
Details
Did an all inclusive through them. Turns out airport they offered was 4 hours away from the resort they offered. There was not one note that this was the case. When I get to the airport I was surrounded by taxi drivers offering to take me for $400. Most companies let you know differences in time to get to accommodations ect. Indicated by asterisk or highlighted. This is something the should've told me. I even spoke to them on the phone for help with the initial booking and no one mentioned it. This is something I should've know prior to going there for the first time ever. They would do nothing to help me.
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ID
#1069294 Review #1069294 is a subjective opinion of poster.
Location
Panama City Beach, Florida
Service
Bookit Room Booking
Cons
  • Not knowing airport was 4 hours away from venue ahead of time
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Price reduction

Bookit - Bait & Switch Fraudulent Scam

1.0
Details

Update by user May 31, 2017

Telephone 850-249-4763

They refuse to connect you to any person in their accounting department to discuss the refund...you can only deal with the booing agents which is completely bazaar.

Original review posted by user May 30, 2017

I talked for over an hour to an agent at bookit.com, defining very clearly that we were interested ONLY in "all-inclusive" resorts for a vacation we'd saved up for over a year for. Very clearly we explained we wouldn't even consider packages that weren't all-inclusive. The agent told us which properties to click on and we reviewed those within our perameters. Going over all the details of many packages, we narrowed it down to a couple. We had the agent again verify ALL the details of the "all inclusive" package and confirmed, over $2000. which is an enormous amount of money for my family. When we received the email confirmation, the very top of the email says NOT ALL INCLUSIVE. Immediately we call back and canceled, demanding a refund of our money so we could find a more reputable vacation company to plan our vacation. 20 minutes later, we're on the phone to cancel, and we had to wait on the line for 47 minutes before someone came on the line to speak with us...47 minutes!!!! Then the person tells us it will be 10 days before our money will be refunded.....10 days!!! It's now 10 days later and there is no sign our money is being refunded. The tactic was clearly a fraudulent "bait and switch" and I'm amazed this company is still in business. Unfortunately, after the fact, we're reading all the other negative, horrible reviews about bookit.com. I will NEVER recommend this company to anyone and I will continue to post my review everywhere possible until they change the way they do business and stop practicing in a fraudulent manner.
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ID
#1053913 Review #1053913 is a subjective opinion of poster.
Location
Panama City Beach, Florida
Service
Bookit Vacation Package Booking
Cons
  • Rude customer service
Reason of review
Poor customer service
Loss
$2200
Preferred solution
Full refund
1.0
Details
I was told today that our hotel is "overbooked" for our trip to Mexico that begins in two days! We booked this trip over 6 months ago and Bookit is trying to have us to agree to transfer to another lower rated hotel that costs $200.00 less per night than the hotel...
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ID
#1008396 Review #1008396 is a subjective opinion of poster.
Location
Panama City Beach, Florida
Service
Bookit Vacation Package Booking
Cons
  • Losing money on flights
  • Last-minute change to different resort
  • Cancellation exchange policy
Reason of review
Problem with delivery
Loss
$2500
Preferred solution
Deliver product or service ordered

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1.0
Details
Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # 19043878. Correspondence regarding this complaint will be emailed to : shelby1229@msn.com Please print a copy of this for your records. Filed on : December...
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ID
#971898 Review #971898 is a subjective opinion of poster.
Location
Panama City Beach, Florida
Service
Bookit Vacation Package Booking
Cons
  • Way they scammed us out of additional money
Reason of review
Poor customer service
Loss
$450
Preferred solution
Full refund

Bookit - RUN - scam artists w/cash flow issues & zero integrity

1.0
Details
RUINED OUR VACATION We booked a vacation back in July for a 5 night stay at Riu Cancun with Bookit.com (Crookit.com?) for January 2016. 6 days prior to our scheduled arrival Bookit called me and informed me our 'hotel reservation was not longer authorized.' They are going bankrupt, and which is why the entire Riu chain (and thanks to google other hotel chains as well) are not honoring any reservations made by Bookit. I called Riu direct and asked what was going on. Riu said that they were booked, so now we do not have the suite/vacation that we had been banking on for-6-months! Thanks for ruining our vacation Bookit!
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ID
#768812 Review #768812 is a subjective opinion of poster.
Location
Panama City Beach, Florida
Service
Bookit Vacation Package Booking
Cons
  • Losing money on flights
  • Losing money
  • Integrity
Reason of review
scam artists ruining vacations
Loss
$2250
Preferred solution
Full refund

Bookit Products and Services Reviews

Product or Service Reviews
Room Booking  1.2 32
Flight Booking  1.6 35
Vacation Package  1.0 15
Vacation Package Booking  1.2 96
Honeymoon Vacation Package Booking  2.0 3

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Latest Question

How do I get my refund

I booked a trip to Jamaica. It was cancelled by book it.com due to covid. Visa will not allow my bank to refund me my money because it is covid related. I am out of 1000 and my trip has been cancelled. How do I get a refund?

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