Reviews in Panama City Beach, Florida
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Bookit - Never trust this terrible company
Horrible service, Do not use Bookit
- Lying customer service
Do nto use Bookit!
- Not knowing airport was 4 hours away from venue ahead of time
Bookit - Bait & Switch Fraudulent Scam
Update by user May 31, 2017
They refuse to connect you to any person in their accounting department to discuss the refund...you can only deal with the booing agents which is completely bazaar.
Original review posted by user May 30, 2017I talked for over an hour to an agent at bookit.com, defining very clearly that we were interested ONLY in "all-inclusive" resorts for a vacation we'd saved up for over a year for. Very clearly we explained we wouldn't even consider packages that weren't all-inclusive. The agent told us which properties to click on and we reviewed those within our perameters. Going over all the details of many packages, we narrowed it down to a couple. We had the agent again verify ALL the details of the "all inclusive" package and confirmed, over $2000. which is an enormous amount of money for my family. When we received the email confirmation, the very top of the email says NOT ALL INCLUSIVE. Immediately we call back and canceled, demanding a refund of our money so we could find a more reputable vacation company to plan our vacation. 20 minutes later, we're on the phone to cancel, and we had to wait on the line for 47 minutes before someone came on the line to speak with us...47 minutes!!!! Then the person tells us it will be 10 days before our money will be refunded.....10 days!!! It's now 10 days later and there is no sign our money is being refunded. The tactic was clearly a fraudulent "bait and switch" and I'm amazed this company is still in business. Unfortunately, after the fact, we're reading all the other negative, horrible reviews about bookit.com. I will NEVER recommend this company to anyone and I will continue to post my review everywhere possible until they change the way they do business and stop practicing in a fraudulent manner.
- Rude customer service
- Losing money on flights
- Last-minute change to different resort
- Cancellation exchange policy
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- Way they scammed us out of additional money
Bookit - RUN - scam artists w/cash flow issues & zero integrity
- Losing money on flights
- Losing money
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