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Hotel reservation BookIt didn't pay

After book it stole our money when we were checking out of the hotel we received a bill that book it didnt pay them
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#2003887 Review #2003887 is a subjective opinion of poster.
Chicago, Illinois

Bookit Flight Booking Review

Agent spelled name incorrect on ticket git to the gate and had to buy a new ticket..VERRY ANGRY AND NO .REFUNDS OR REPLACEMENTS. JUST UNHAPPY
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#905082 Review #905082 is a subjective opinion of poster.
Chicago, Illinois
Bookit Flight Booking
Reason of review
Poor customer service


As cliche as that sounds - I wish there were negative stars to give. I bought transportation from airport to hotel vouchers for my mom and me: both to and from the airport. Bookit only sent two instead of four vouchers to be used. When I called I was on the phone for about 40 min, listening to their advertisements-filled hold music. Finally they admitted they made a mistake and told me to buy the transport vouchers myself as I get to the airport and they'll refund my money. Ok so that's what I did: instead of getting my $45 refunded, I was charged $58 (WHAT ON EARTH!) .so I had to take the time out of my vacation at the beach and spend another 45 mins on the phone trying to beat MY money out of them. She wanted my credit card again, UH HUH - as if! I told her to use the info she already had to scam me for $58 and use it to give it right back. So finally they did refund it (I should have known something was up when I received two emails from Bookit saying my credit card processing failed - when I didn't even TRY to use it in the first place). Anyways so they were supposed to fax new transport. vouchers to my hotel and, surely, that wouldn't have happened if i didn't take out ANOTHER 30 min out of my Miami vacation at the beach to call them again. THIS WAS THE LAST TIME I USED Bookit. And my heart goes out to all of you who HAVE used it, or who will ignore many of these negative reviews and WILL use it.
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#330115 Review #330115 is a subjective opinion of poster.
Chicago, Illinois

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Bookit Products and Services Reviews

Product or Service Reviews
Room Booking  1.2 32
Flight Booking  1.6 35
Vacation Package  1.0 15
Vacation Package Booking  1.2 96
Honeymoon Vacation Package Booking  2.0 3

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I booked a trip to Jamaica. It was cancelled by book due to covid. Visa will not allow my bank to refund me my money because it is covid related. I am out of 1000 and my trip has been cancelled. How do I get a refund?

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