I booked a vacation package and was never provided with the flight information in writing. I was told that the airline would e-mail me with the details.
I was told it would have an overnight flight, and I was fine with that. What I was not told was that I would leave Jamaica at 1pm in the afternoon, arrive JFK at 5:59 pm and my connecting flight to California would not be until 8 am the next morning. I agreed to a red-eye thinking I would be boarding in the afternoon and arriving the next day, not that I would be spending 10 hours in JFK. This is the kind of detail that a customer service agent should point out to customers.
This never happened.
I would have been alerted if I had seen the details and not been told that the airlines would send it to me. Bookit now claims there is nothing they can do about this.
Product or Service Mentioned: Bookit Vacation Package Booking.
Reason of review: Poor customer service.
Preferred solution: Find me another flight where I'm not spending 10 hours in an airport.
Bookit Cons: Customer service.
Location: Sacramento, California