This an update on my previous review. I finally got my money back no thanks to Bookit.com.
They have no clue how to deal with disappointed customers and are a bunch of schemes. When I called there customer service number I had several agents pick up the phone. They never connect you to manager under any circumstances and some just hung up on me after explaining my situation. It took me four months but I finally got my money back from this worthless company.
I recommend you stay away and cut your losses although their low prices are appealing.
Due to their misinformation and unorganization we missed our first night and they are claiming it has nothing to do with them. Everyone working there is incompetent and I am not sure how they are still in business