I have booked with BookIt and went on a trip last week (Feb, 2012) to PVR. This was the first time we used BookIt and I have to say I have no problem with it and would not hesitate to use it again.
Our PVR trip was not as we had expected but in fairness, it was not their fault.
The BookIt agent on the ground, Jerry, was very helpful and he helped fixed the problem on the spot.
He even come back the following day to make sure we are happy with the alternate arrangements. What a great customer service !!!
Review about: Bookit Customer Care.