Reviews in Columbus, Ohio
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Bookit The Westin Puntacana Resort And Club Room Booking Review from Columbus, Ohio
My husband & I booked a trip to Punta Cana last week. We are on a budget so we were very careful to look at "all inclusives" ONLY! The site took us to all inclusive deals, so we thought. We booked a trip to the Westin Punta Cana Resort & Club. It wasnt until we had gotten all the way to the Dominican Republic from Columbus, Ohio USA that we find out it is NOT "all inclusive" as they had advertised. Here we are at this beautiful resort & had the understanding that our meals would be included & they were not. I could not call Book It.com because we were having trouble w/phone service. This resort was far from anywhere to find our meals at a reasonable cost. The Westin Hotel associates explained to us that this has happened numerous times before. Obviously this is an on-going problem. We are very disappointed in Book It. We will never book again through them. We will definitely NEVER return to Punta Cana. False advertising Book It & Westin. Shame on you! Mr. & Mrs. Thomas
Bookit The Westin Puntacana Resort And Club Room Booking
Reason of review
Not as described/ advertised
Bookit - Very poor customer service
Tried to reach someone for the last 3 days for a trip that I am supposed to go on in 2 days and have had no luck. Been on hold for more than hour before I keep giving up and still no luck. Never received an itinerary so I have no information. Asked to speak to a supervisor and placed on hold an additional 45 minutes before I decided to hang up once again. This is *** poor customer service and needs to be fixed. When you provide a service and take someone's hard earned money, you should at least be able to have the assistance made available to you when issues like this happen.
Bookit.com - BEWARE!!!
Bookit.com are shysters!!! i was of lured by their "great deals per person" flight + hotel and once you check out there's a large fee for booking with them. Beware, its easy to get pulled in with just a few clicks. My advice is to be follow the charges on the left hand side of the window. My "deal" easily went from $580 per person to $909.77 per person. Not to mention there was a no refund policy. After being thrown around in their cue and being on hold with customer service, i was able to speak to someone who actually helpful. Still i was ripped off.
Bookit Flight Booking
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