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Bookit - Customer Service Representative

The customer service representative, Garfield is does not appear knowledgeable of bookit policies and does not eloquently convey information. I've spoken with other representatives and the information he keeps giving me conflicts. I'm becoming extremely upset at the outrageous options he is attempting to provide me with.
Company wrote 0 private or public responses to the review from Dec 02.
3.1
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1413133
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Bookit - Missed flight

Please help me get another flight. Just missed mine.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 29.
#1410324
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Bookit - Transportation vouchers

Trying to reach Bookit.com customer support which hours say they open at 8am Eastern time. The time now is 904am Eastern time. No answer
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 30.
#1391086
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Bookit - No answer

I called to modify my itinerary and there was no answer
Company wrote 0 public responses to the review from Sep 28.
#1367868
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I purchase a full FAMILY vacation package from them (Round Trip, and hotel). At arrival Hotel charge me extra money, saying that prices in their website are inaccurate. The biggest surprise came when taking our flight back, the flight back was canceled, and BookIt nor...
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Company wrote 0 public responses to the review from Sep 16.
#1357378
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I made a reservation for august 18th. to august 22nd. to Virginia beach (con. #151104062542). Went to check in an no reservation. Call bookit and they say sorry for the mixup. They said it will be set up form Sunday, in the mean time I'm left without a room for that...
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Company wrote 0 private or public responses to the review from Aug 24.
#1337997
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Bookit - Unhappy

Room is not up to standards
Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 20.
#1334681
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Bookit - Upset and unresolved
I checked into my hotel, was there less than 5 minutes. Dropped off luggage and confirmed with front desk clerk that my sister ( who wears a knee brace) and i would be picked up from airport after dropping off rental car at airport garage. We were assured they would be...
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Customer made 6 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 03.
1.0
#1320491
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This an update on my previous review. I finally got my money back no thanks to Bookit.com. They have no clue how to deal with disappointed customers and are a bunch of schemes. When I called there customer service number I had several agents pick up the phone. They...
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Company wrote 0 private or public responses to the review from Aug 03.
1.0
#1320332
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We booked a vacation to Florida through bookit. Com and I called to add a extra day and was told it was available. When we arrived to our destination I was told by the resort that the extra day was not available and book it failed to call and notify me of the...
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Company wrote 0 private or public responses to the review from Jul 18.
2.6
#1307022
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