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Bookit - Please diont book online if you use this company

1.0
Details
i attempted to book our first trip online 2/5/2020 got an error message so i called and was informed my trip was not booked. So I made the reservations again with the agent 2/6/2020. Checked 2/8/2020 two of my credit cards had pending charges for both trips so i called them and was informed one of the trips won't be charged so don't worry. As of today 2/9/2020 both card have been charged for the trip and i can only get a airfair credit $549 and i loss $410 for the trip insurance. I'm beyond pissed at this moment because my husband and I so need this trip after the loss of his mother. I had know idea I would be giving $950 away.
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1 comment
Sherry W
#1824099

been there done that - will never use them again

ID
#1787365 Review #1787365 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Loss
$950
Preferred solution
Full refund
Tags
  • Worst Customer Service

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Verified Reviewer

Bookit - Stay away at all cost this company is a total fradulent rip off

1.0
Details
I was told I was getting a refund of my money they even reviewed the conversation as recorded and still refuse to give me my money
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ID
#1792972 Review #1792972 is a subjective opinion of poster.
Service
Bookit Room Booking
Cons
  • Agents
Loss
$191
Preferred solution
Give me what the agent promissed me as per the recorded call. Two supervisors have already aknowledged that i was right and the agent misspoke. Sorry about that but the Bookit representative that works for the company promissed me my "refund" and bookit h
Tags
  • Total Incompetent Help

Bookit - Beware!!!

2.5
Details
I had to cancel my plans to Playa Del Carmen July 27,2019-August 3,2019 due to chronic illness that stayed with me several months. I was told I had a flight credit of 508.84. When I tried to use my ticket they doubled the price, making it unaffordable for me due to living on disability fixed income. And as time went on they just kept me going back and forth between them and the airlines, which also caused me to lose it altogether
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ID
#1789895 Review #1789895 is a subjective opinion of poster.

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Verified Reviewer

Bookit - Stay Away - book somewhere else

1.3
Details
never gave me $200 discount - and charged entire amount to credit card. Called customer service and they would not do anything to make it right. I will never book through them again.
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ID
#1789471 Review #1789471 is a subjective opinion of poster.
Pros
  • Decent prices
Cons
  • Cheat you out of money poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Ripped-off
  • Worst customer relations service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Absolutely the worst customer service of any company I have ever encountered. I booked a flight and resort in December of 2019. I received an email in January stating the flight with air Mexico had been cancelled. I called and was told I could either have a refund or...
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ID
#1787352 Review #1787352 is a subjective opinion of poster.
Service
Bookit Flight Booking
Pros
  • Prices
Cons
  • Lack of communication with customer
Loss
$1300
Preferred solution
Full refund
Tags
  • Worst customer relations service

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Verified Reviewer

Bookit - Liars about airfare!!! Pissed again!!!

1.0
Details
Lost airfare credit due to no being able to travel due to illness. Because I didn't have doctors excuse. They made the so-called credit so difficult to use. The just kept my money. They doubled the price of airfare along with the airline penalties. Made no attempt to accommodate. Rip off !!!
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ID
#1785903 Review #1785903 is a subjective opinion of poster.
Service
Bookit Flight Booking
Pros
  • Payment option
  • Payment options
Cons
  • Not honoring their sale
  • Doubling the price of ticket
  • Fraudulant
Loss
$509
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bookit - STAY AWAY

Bookit - STAY AWAY
I spent close to 5 1/2 hours trying to book something for a family trip which should of taken half and hour. Repeatedly ask begged for a supervisor to no avail. If this issue is not completely resolved I will cancel my trip and dispute all charges. How is it possiable that in the course of almost 6 hours no one could put an actual manager or supervisor on the phone. What should of been quality time and celebration w my children and grand children turn into a frustrating and beyound upsetting day there are no words.I also have the proof of the amount of time on the phone.
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ID
#1745592 Review #1745592 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$4700
Preferred solution
Have someone fix this issue immediate and compensate me for almost 5 1/2 hours lost
Tags
  • Worst customer relations service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I booked a vacation through this company using their payment plan feature, which required a down payment of $198, however, when I went to select my seats for the flights, I was advised that the airline tickets actually are not reserved until after I make my first full...
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ID
#1707158 Review #1707158 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Fraudulant
  • Website functionality
  • All
Reason of review
Return, Exchange or Cancellation Policy
Loss
$148
Preferred solution
I would like my deposit returned minus the $50 cancellation fee, so $148.

Bookit - Why me

I’m at the airport with a canceled reservation looking like a fool when I clearly paid in full the change of Flight plan and then to top it off they don’t have 24 hours customers service this is so wack
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ID
#1698685 Review #1698685 is a subjective opinion of poster.

Bookit - Terrible. Never use this company. They are crooks!

I called to cancel my reservation or move out to later date. No no no was their response. They keep your money and you have absolutely no options!
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ID
#1681567 Review #1681567 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$435
Preferred solution
Full refund

Contact Bookit Customer Service

Website:
Mailing Address:
14251 Panama City Beach Pkwy
Panama City Beach, FL 32413
USA
Phone:
(888) 782-9722
Contact Bookit Customer Service

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Bookit - My flight leaves at 645 and my birthday is entered wrong

Book it entered my bday wrong an now my flight leaves at 6:45 am so what now! The office doesn’t open until 8 am
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ID
#1632636 Review #1632636 is a subjective opinion of poster.