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Bookit - Stay away at all cost this company is a total fradulent rip off

1.0
Details
I was told I was getting a refund of my money they even reviewed the conversation as recorded and still refuse to give me my money
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ID
#1792972 Review #1792972 is a subjective opinion of poster.
Service
Bookit Room Booking
Cons
  • Agents
Loss
$191
Preferred solution
Give me what the agent promissed me as per the recorded call. Two supervisors have already aknowledged that i was right and the agent misspoke. Sorry about that but the Bookit representative that works for the company promissed me my "refund" and bookit h
Tags
  • Total Incompetent Help

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Verified Reviewer

Bookit - Stay Away - book somewhere else

1.3
Details
never gave me $200 discount - and charged entire amount to credit card. Called customer service and they would not do anything to make it right. I will never book through them again.
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ID
#1789471 Review #1789471 is a subjective opinion of poster.
Pros
  • Decent prices
Cons
  • Cheat you out of money poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Ripped-off
  • Worst customer relations service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bookit - Please diont book online if you use this company

1.0
Details
i attempted to book our first trip online 2/5/2020 got an error message so i called and was informed my trip was not booked. So I made the reservations again with the agent 2/6/2020. Checked 2/8/2020 two of my credit cards had pending charges for both trips so i called them and was informed one of the trips won't be charged so don't worry. As of today 2/9/2020 both card have been charged for the trip and i can only get a airfair credit $549 and i loss $410 for the trip insurance. I'm beyond pissed at this moment because my husband and I so need this trip after the loss of his mother. I had know idea I would be giving $950 away.
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1 comment
Sherry W
#1824099

been there done that - will never use them again

ID
#1787365 Review #1787365 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Loss
$950
Preferred solution
Full refund
Tags
  • Worst Customer Service

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Verified Reviewer
1.0
Details
Absolutely the worst customer service of any company I have ever encountered. I booked a flight and resort in December of 2019. I received an email in January stating the flight with air Mexico had been cancelled. I called and was told I could either have a refund or...
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ID
#1787352 Review #1787352 is a subjective opinion of poster.
Service
Bookit Flight Booking
Pros
  • Prices
Cons
  • Lack of communication with customer
Loss
$1300
Preferred solution
Full refund
Tags
  • Worst customer relations service

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Verified Reviewer

Bookit - Liars about airfare!!! Pissed again!!!

1.0
Details
Lost airfare credit due to no being able to travel due to illness. Because I didn't have doctors excuse. They made the so-called credit so difficult to use. The just kept my money. They doubled the price of airfare along with the airline penalties. Made no attempt to accommodate. Rip off !!!
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ID
#1785903 Review #1785903 is a subjective opinion of poster.
Service
Bookit Flight Booking
Pros
  • Payment option
  • Payment options
Cons
  • Not honoring their sale
  • Doubling the price of ticket
  • Fraudulant
Loss
$509
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I booked a vacation through this company using their payment plan feature, which required a down payment of $198, however, when I went to select my seats for the flights, I was advised that the airline tickets actually are not reserved until after I make my first full...
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ID
#1707158 Review #1707158 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Fraudulant
  • Cancellation exchange policy
  • All
Reason of review
Return, Exchange or Cancellation Policy
Loss
$148
Preferred solution
I would like my deposit returned minus the $50 cancellation fee, so $148.
1.0
Details
We were expecting a beautiful place with exceptional rooms and nice views(as shown in the pictures) with all the VIP upgrades that I paid for. Instead we had a room with strong mold odor. I was taken to 6 different rooms, all had MOLD issues. I was told it was the time...
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ID
#1615548 Review #1615548 is a subjective opinion of poster.
Pros
  • What they were selling
  • Theoretical
  • Theoretical price
Cons
  • Service
Reason of review
the worst experience ever. Refund for Xhale club
Loss
$2500
Preferred solution
Price reduction
Tags
  • Ripped-off
  • not as advertised
  • worst Bookit
  • Scam rip off
1.0
Details
I booked for my whole family .. last sept. 12 of us .. To nickelodeon in DR .. total cost $20,000.00 .. I lost my Son in law last yr . And we needed to regroup as a family and this trip was also a retirement/40th anniversary celebration. Well that went out the window...
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ID
#1566277 Review #1566277 is a subjective opinion of poster.

Bookit - Construction at hotel during stay.

1.0
Details
I arrived to jack hammering at the resort. Was told that Bookit should have informed me prior to my trip. Called them from Mexico. Was cut off. Called them twice since I’ve been home and still no resolution. Jack hammering went in for 5 days 10am to 7pm. Not a peaceful vacation.
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ID
#1549496 Review #1549496 is a subjective opinion of poster.
Service
Bookit Customer Care

Contact Bookit Customer Service

Website:
Mailing Address:
14251 Panama City Beach Pkwy
Panama City Beach, FL 32413
USA
Phone:
(888) 782-9722
Contact Bookit Customer Service

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Bookit - Ripped off

1.0
Details
Book it charge me $75 per person for cancellation which added up to $150 for the six of us. it had only been one week since I had started the payment plan for Bahia resort. Smh there getting rich off of cancellations. I don’t why why I can’t be sued for ripping people off people work hard for there money. Ridiculous Time to get lawyers involved
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ID
#1520857 Review #1520857 is a subjective opinion of poster.
Service
Bookit Room Booking