Bookit Reviews

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New Reviewer

I just need a Refund

The hotel didnt even let us check in because we were 18 so we didnt get our moneys worth at all. Then the company didnt even answer my phone call.
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ID
#2864687 Review #2864687 is a subjective opinion of poster.
Loss
$160
Preferred solution
Any sort of refund

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Verified Reviewer
New Reviewer

Lost confirmation number and need to cancel reservation

Need to cancel lost confirmation number cant get ahold of customer service. Cant cancel from hotel need to call Bookit to cancel my first and last time going through you I cant get ahold of any one except the online site which is terrible if you don have your numbers
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ID
#2823631 Review #2823631 is a subjective opinion of poster.
Pros
  • No comment
Preferred solution
Nothing just cancel reservations before I get charged .

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible stay an over charged non working items

Only one light worked other had a short in it kept flickering, no exhaust fan, sink broken not mounted, smelled like old cigarettes, coffee pot didn't work, fridge smelled like mold, was not plugged in. My wife was not feeling good an in a lot of pain an took pain reliever so she was resting comfortably is the only reason we stayed. I tried talking to manager at check out the property manager was so rude an dis respectful, he was foul speaking an threatened me get the *** of property. Was charged hidden fees not on your website, I'm so angry, need to speak with supervisor asap pr ***
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ID
#2737692 Review #2737692 is a subjective opinion of poster.
Location
Chicago, Illinois

You offered a 25% off my reservation with the registration which I didn't get

I paid $164 00 for a night which was $119 directly through the hotel. I don't get in this trap anymore. Don't offer a discount if you are not going to grant it. Scam!

User's recommendation: It is much cheaper to make the reservation directly through them hotel.

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ID
#2676794 Review #2676794 is a subjective opinion of poster.
Location
Indianapolis, Indiana
New Reviewer

Cant log in

i need to log into my account to see information on a previous trip but it doesnt let me!!! what the heck is going on? i know they are currently not doing business because of covid but you should be able to access your account info for past trips!!

User's recommendation: do not use.

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1 comment
#2034903

Your screenshots say booking.com not bookit.com. Two completely different companies.

ID
#2659563 Review #2659563 is a subjective opinion of poster.
Pros
  • Booked my trip
Cons
  • Website functionality
Preferred solution
be able to log into my bookit.com account to see info from my previous trips
New Reviewer

Reservation issue

My confirmed reservations when I went to pay at the property, it was $300.00 more than what was sent to my e-mail.

User's recommendation: None a valued customer of booking.com.

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ID
#2621213 Review #2621213 is a subjective opinion of poster.
Service
Bookit Room Booking
Pros
  • Payment options
Cons
  • Doubling the price of ticket
Preferred solution
Full refund
New Reviewer

No Confirmation email and Customer Service number doesn't work!

I need to cancel a booking I made before June 18th and the Bookit.com Customer Service phone number is just a recording. I tried calling the hotel directly but they do not even show that a reservation was made. I would like to just book a different hotel but I am I have a feeling that my card will be charged for the original booking and I will have to pay for a room I didn't stay at. I have still never received a confirmation email about my booking from Bookit.com. Feeling like I got scammed! DO N

User's recommendation: DO NOT USE THIS 3RD PARTY SITE! Would give ZERO stars if possible.

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ID
#2616003 Review #2616003 is a subjective opinion of poster.
Cons
  • Service
  • Lack of communication with customer
Loss
$675
Preferred solution
Cancel my booking for Sundial Resort in Ft. Myers, Fl and so not charge my card.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancel reservation

Hotel did not have airport shuttle and when I called they said they did I made the reservations for July 7-8 Orlando fl rose inn interns
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ID
#2598667 Review #2598667 is a subjective opinion of poster.
Preferred solution
Full refund

I want my money back

They told me that I cannot get my money back, I have to go my bank where they took the money ,so the Bank supposed to give me back the money

User's recommendation: Don’t use them.

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ID
#2554699 Review #2554699 is a subjective opinion of poster.
Location
Boston, Massachusetts

Resort hasn't received payment

This place has still never tried to contact me or make it right! Ruined my vacation. Refused payment to resort that was prepaid! Zero response from them.

User's recommendation: Don’t use!

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ID
#2525128 Review #2525128 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Need to cancel a reservation

Original reservation didnt go through however need to make sure its cancelled since I was able to reserve over the phone
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ID
#2490515 Review #2490515 is a subjective opinion of poster.
Service
Bookit Room Booking
Pros
  • Easy to book but no credible number to fix any problems
Cons
  • Customer service
Preferred solution
Cancel reservation - made reservation on my own and need payment not to go through

Refunds

There are only answers machine you cant reach human to discuss anything huge issue with book it they closed the website we cant resolve the problem
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ID
#2482968 Review #2482968 is a subjective opinion of poster.
Location
Elmhurst, New York
New Reviewer

Got charged for a room we didn't stay at

Phone call was never answered. i was recently charged for a room i never checked into. And I'm very upset

User's recommendation: Have an live person answer the phone to resolve an real issue.

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ID
#2480260 Review #2480260 is a subjective opinion of poster.
Loss
$156
Preferred solution
Full refund

Refund Information

Purchased tickets, due to COVID-19 we weren't able to fly. Upon trying to access them it's like the company disappeared into mist. Shady company here. Just avoid them and save yourself the headache and peace of mind. I called the airline and provided the confirmation number, they told me that the flight can't be located.

User's recommendation: Do NOT use their services..website is not even working.

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ID
#2475400 Review #2475400 is a subjective opinion of poster.
Location
The Bronx, New York
New Reviewer

I got a voice message and then hung up on

Bookit - I got a voice message and then hung up on
The conditions of the hotel that I booked or are very concerning healthwise and sanitation wise my room is completely falling apart the office did absolutely nothing about it Im completely dissatisfied and disgusted that I ended my reservation early and would like to not be charged for an additional night and I am not staying

User's recommendation: Please stay clear of this hotel unless you absolutely need to stay there there’s *** in all kinds of fest stations going on there.

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ID
#2463322 Review #2463322 is a subjective opinion of poster.
Loss
$10
Preferred solution
Full refund

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