Bookit Reviews

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Verified Reviewer
New Reviewer

Want to cancel services and not paying to do so

Not paying cancel services will stop payments with bank if necessary only used twice paying for nothing

User's recommendation: Not worth it.

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ID
#2489330 Review #2489330 is a subjective opinion of poster.
Preferred solution
Cancel services
New Reviewer

Need to change hotels

Its over in Canada and we don't have passports. Call me so we can vacation and stop stressing. Thank you 401248****
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ID
#2190839 Review #2190839 is a subjective opinion of poster.
Service
Bookit Room Booking
Loss
$160
Preferred solution
Full refund

Booking Policy

My family booked a reservation through bookit for the Fairfield Plantation in Villa Rica, Ga. and all their rooms got cancelled. The facility is not taking ownership of the disaster. I have numerous family members traveling hundreds of miles to attend a 70th birthday party. Now there might not be a party because of this mess we’re in less than two weeks of the event. Thank you. I look forward to your response.

User's recommendation: Won’t have a recommendation until I get a response from bookit!

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ID
#2189208 Review #2189208 is a subjective opinion of poster.
Location
Atlanta, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My trip got cancelled an i need a refund

My trip was canceled due to Colbert 19 I can't get in touch with anybody to see how to get my refund back or even to rebook for a later date I'm just getting no information
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ID
#2182651 Review #2182651 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Changes of flight concern

Book it canceled our flights and I want to know if we can reschedule it for a later date.
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ID
#1953780 Review #1953780 is a subjective opinion of poster.
Loss
$1
Preferred solution
Reschedule

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund coronavirus pandemic

Bookit - Refund coronavirus pandemic
Bookit - Refund coronavirus pandemic
I would like a refund because you guys canceled my trip and my bank will not give me a refund.
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1 comment
#1853848

I have not received my refund for a trip that was canceled due to COVID 19. I informed my Bank which is Bank of America on 3/29/20 right after the shutdown of overseas travel but yet I still wait for my refund!!!!

I am pissed because I provided all information required an yet I’m told by my bank that they are waiting on the bank from Bookit to respond to my claims submitted!!

HOW LONG DOES IT TAKE!!! This is unacceptable and I will be filing a lawsuit!!!

ID
#1875215 Review #1875215 is a subjective opinion of poster.
Pros
  • No comment
Loss
$1340
Preferred solution
Full refund
New Reviewer

No answer on the phone or email to ask questions.

I have a trip to Mexico planned this this summer. I have received an email telling me that they have canceled my trip. I would like to know when I can get my money back. I need credit for a later trip or my money back. There is no number to call or email to get answers.
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ID
#1861949 Review #1861949 is a subjective opinion of poster.
Service
Bookit Room Booking
Loss
$922
Preferred solution
Full refund
New Reviewer

Refund

I filed a dispute through my bank and my bank has declined the refund because book it has verified and I still do not have my refund due to the Covid19
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ID
#1858023 Review #1858023 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund

Hello I have tried several times to contact you

We have tried to contact your service by several phone numbers - with no prevail.... Reason for this email as you know everything is shut down due to the Coronavirus. My husband and I planned an all - inclusive with your company. Our flight was to leave on 4/12/20. Due to the shut down we are asking for you to refund our trip in full which by the way we planned on -- March 13th 2020. We called our bank and you took out our funds for air travel and resort. PLEASE CONTACT US AT 518- 416-**** or 518-903-**** Thank you for your support on this matter, and we look forward to your call.
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1 comment
#1847707

Join the facebook group "Scammed by Bookit"

ID
#1849827 Review #1849827 is a subjective opinion of poster.
Location
Marion, Ohio
Service
Bookit Customer Care

Answer your phone!!!!

I am having a bad experience which is unfortunate. I have been hunged up on three times already
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ID
#1098577 Review #1098577 is a subjective opinion of poster.
Reason of review
Poor customer service

Bookit - Vacation Package Booking Review

I used the delay payment option for my vacation and upon my last payment my credit card flagged as a fraud alert. Because of this the payment could not be processed. Bookit notified me of this via email only and then cancelled my reservation the same day without any other notice. I was told that it was their policy to keep the money that I had already paid ($1200) but as a "courtesy" they could transfer the funds to another reservation. The initial hotel was no longer available so I had to book a hotel that wasn't as nice plus pay an extra $450. After booking, I viewed the resorts website and the room was only $1050 and I paid $2050 through bookit for it. When my husband called to see if we could be refunded our money the associate kept reading the policy to us over and over and refused to let us speak with the supervisor. My husband kept asking to speak with a supervisor and she put him on an indefinite hold to get rid of him and never came back to the line. This was one of the worst experiences I have ever had with booking a vacation and I will NEVER use their services again.
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ID
#984881 Review #984881 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Bad quality
New Reviewer

I will never use Bookit.com again!

I booked a trip for my son and I for 10 days all-inclusive in Isla Mujeres Mexico for the middle of October 2016 for a little over $3500.00 for a deluxe ocean view room with balcony. I chose pay delay for payment $1295.96 down and 4 payments of $550.00 + fees. My sons father died suddenly a week and a half before our travel date. my son needed to be in California for the funeral so I called book it.com to see if they would allow me under the circumstances, providing a death certificate to cancel my sons portion or to reschedule both of us.....they would not do anything! And to make matters worse my last payment was to be made by 8 PM on the agreed-upon date I called to make the payment when I got home from work and they told me it was too late that they had canceled my whole vacation because I hadn't noticed that it said 8 PM Eastern time in the small print AND they could not refund me any of my money!!! so I had no option but to go ahead and rebook it that day and pay an additional $400.00 more for the rebooking for just one person so I ended up paying $4000.00+ for ONE PERSON for 10 days all-inclusive through booking.com! I will never use them again and I will do my best to make sure no one I know ever uses them again, thoroughly disgusted !!
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ID
#984688 Review #984688 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Cons
  • Cancellation exchange policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2400
Preferred solution
Let the company propose a solution

Horrible Customer Service

We booked an expensive honeymoon package on book it. Unfortunately the resort had a lot of issues which made our experience unacceptable for the price paid. We first shared our feedback with the resort, who could not have cared less. At this point we contacted bookit since they are ones we paid for the vacation, their customer service rep was rude, condescending and insulting and ended by telling us if the resort won't help us they can not do anything about it. We were not looking for a handout or refund, just to make them aware of the service we received after spending a lot of money. It became very obvious they simply want to make money and do not care about customer service or experience. I also left a long, detailed, professional and honest review about the resort on book it and guess what it was removed! Please do not trust their reviews and spend your hard earned money somewhere else!
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ID
#966047 Review #966047 is a subjective opinion of poster.
Service
Bookit Honeymoon Vacation Package Booking
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Price reduction

Bookit Flight Booking Review

Agent spelled name incorrect on ticket git to the gate and had to buy a new ticket..VERRY ANGRY AND NO .REFUNDS OR REPLACEMENTS. JUST UNHAPPY
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ID
#905082 Review #905082 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Bookit Flight Booking
Reason of review
Poor customer service

Bookit - Problem with Flight

I spoke to a representative asked her why when I changed my flight it did not change because when I noticed in the confirmation that I was placed in a overnight flight on my return and it was not the flight I selected I wanted to change it. They told me there was nothing to they can do I ask to speak to a supervisor NOPE, they said I had to pay 200 dollars per person to change and many additional fees. When the real problem was a glitch in their system. I already was okay with paying the additional fee when I selected a flight the problem was they gave me a different flight that I am not okay with. Problem is not resolved and I leave on my tip 8/17/2016
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ID
#891062 Review #891062 is a subjective opinion of poster.
Location
Boston, Massachusetts
Service
Bookit Flight Booking
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

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