Bookit Reviews

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New Reviewer

Refund for hotel i called two days before hand and they said everything was fine

I made a cancellation with bookit.com for the hotel ibis in casula due to the covid situation and was told they would take care of it and i will get a full refund and i not yet have received the funds in my card yet I call divers they told me that they had nothing to do with it because it wasn't them that took the money it was book it.com so i tryed getting in contact via my app an a NUMBER iv just called but didnt go through instead I got a machine saying that the office was closed can someone please help me
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ID
#2742747 Review #2742747 is a subjective opinion of poster.
Loss
$175
Preferred solution
Full refund
New Reviewer

Refund

I have a refund due because of a hotel night in army. Louis we didnt stay. Confirmation 360913**** Pin:5761 Did not stay Saturday. Told I would have a refund in 3 days. Please give me my refund. Rachel and Jason Myers
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ID
#2733796 Review #2733796 is a subjective opinion of poster.
Pros
  • Booked my trip
Cons
  • Last-minute change to different resort
Loss
$271
Preferred solution
Full refund
New Reviewer

Cancel reservation for today, 01/14 2558****73

i am unable to get a hold of anyone. Have attempted to call for over a week
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ID
#2380564 Review #2380564 is a subjective opinion of poster.
Preferred solution
Full refund

Book it has no reputable numbers if u need help

Over charged by bookit. Com they fixed the issuer he day I left the rental

User's recommendation: Make reservations in advance.

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ID
#2257397 Review #2257397 is a subjective opinion of poster.
Location
Beckley, West Virginia

For my deposit

Never got my deposit back on 2 occasions
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ID
#2166664 Review #2166664 is a subjective opinion of poster.
Location
Everett, Massachusetts
New Reviewer

I was not happy with my service or my room

My room bathroom was dirty and one of the staff members was very rude and Im not happy with that treatment with the amount of money I spent
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ID
#2132907 Review #2132907 is a subjective opinion of poster.
Service
Bookit Customer Care
Pros
  • Booked my trip
  • Payment plan
Cons
  • No customer support
Preferred solution
Price reduction

Beware!!!

I had to cancel my plans to Playa Del Carmen July 27,2019-August 3,2019 due to chronic illness that stayed with me several months. I was told I had a flight credit of 508.84. When I tried to use my ticket they doubled the price, making it unaffordable for me due to living on disability fixed income. And as time went on they just kept me going back and forth between them and the airlines, which also caused me to lose it altogether
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ID
#1789895 Review #1789895 is a subjective opinion of poster.
Location
Upland, California
Service
Bookit Flight Booking

Do not book with book it.com

This was my first time using book it.com. If your thinking about using them for a trip don’t walk but run! I used them to book my first wedding anniversary, less than one month before I am suppose to leave, they send me an email stating they are completely changing my resort! When I called customer service for a further explanation, I continue to get attitude and hung up on. Seemed like no one wanted to help me with this change of plans. I ended up having to call the corporate office and even then, nothing was done about my issue, not even a room upgraded, absolutely nothing! Do not book with this company would be my advice, because they could could less about their customers.
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ID
#1551750 Review #1551750 is a subjective opinion of poster.
Service
Bookit Customer Care
New Reviewer

Customer Service Representative

The customer service representative, Garfield is does not appear knowledgeable of bookit policies and does not eloquently convey information. I've spoken with other representatives and the information he keeps giving me conflicts. I'm becoming extremely upset at the outrageous options he is attempting to provide me with.
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ID
#1413133 Review #1413133 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Service
Bookit Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction
New Reviewer

Vacation experience

We booked a vacation to Florida through bookit. Com and I called to add a extra day and was told it was available. When we arrived to our destination I was told by the resort that the extra day was not available and book it failed to call and notify me of the information but yet charged me $333 for it. Never will I go through them again bc I was charged and still waiting for my money(that was taken out 2 weeks before our vacation) our vacation was cut a day short unless we wanted to pack up all 9 of us and change rooms for one night!
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ID
#1307022 Review #1307022 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Problems with payment
New Reviewer

Unable to check in for flight, on my way back flight delay two times and no notification. Called Book it, the first time CSR hang up and second time they could not find my reservation.

THis flight has been a nightmare. My flight was booked for Austin-Dallas- Lima.First I could not check in online for the Dallas -Lima flight. I arrived at the airport and at the counter, I was told that they could not print the boarding pass for the Dallas-Lima flight nor give me any information about the gate. With only 1 hour 15 minutes of layover, I was advised to look for a person at the Dallas airport and ask for help. I called AA customer service and they could not help either. With such a short time to board the Lima flight without having even the gate information was really stressful. Ia arrived in Dallas and had to ask a person and run to my gate where I arrived 9 minutes before boarding. On my way back from Lima, the flight to Dallas got delayed 2 times, neither of those was I notified by email.or text, I found out by checking the website. Both times I had to call and reschedule the flight from Dallas to Austin. After boarding the plane got delayed again until 10 am, due to that I missed my 5:45 pm connection flight and I had to wait for the 9pm flight. I called Bookit today. First I got "disconnected", nobody called me back so when I called them again the CSR could not"FIND" my reservation even though I provided the same information that I gave the lady that I was talking to minutes ago. Bookit lack of customer service is appalling. This was the worst flight experience for me and will NEVER use them again.
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ID
#1174884 Review #1174884 is a subjective opinion of poster.
Service
Bookit Flight Booking
Pros
  • Theoretical price
Cons
  • Lack of communication with customer
  • Did not back up their sale
  • Lying customer service
Reason of review
Poor customer service
Loss
$230
Preferred solution
Let the company propose a solution

Refund

I book a room back in April of this year an went to the hotel butt was told they cancel my room cause I stay within 30miles of the company, so they told me they going to send a email to bookit to cancel my room so I can get a refund still haven't got a refund an can't get anybody on the phone from bookit to refund my $ back. They tell me they trying to call the hotel to see if I stayed there which now the hotel tell me they will not refund me my money cause I did a bad review online on my Facebook. For the Knight Inn in Morrow Ga please don't use this company. On hold now with bookit an it's been 30mins after so long the call drop. Now about to do a complaint with the BBB
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ID
#1102777 Review #1102777 is a subjective opinion of poster.
Service
Bookit Knights Inn Room Booking
Reason of review
Return, Exchange or Cancellation Policy

Review in Travel Agencies category from Tuckerton, New Jersey

We bought the deal online paying with PayPal in hopes to receive the 12 months no interest financing for our vacation, and because the submit each portion of the vacation individually we only received 6 months no interest. Our total bill was over the required amount and they would not change how the submitted it or help us get it honored by PayPal. The promotion was a scam and we are very unhappy with them.
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ID
#879463 Review #879463 is a subjective opinion of poster.
Location
Tuckerton, New Jersey
Reason of review
Pricing issue
New Reviewer

Pathetic

Booked travel with Bookit. Had to cancel as my terminally-I'll dad took a turn for the worst and subsequently died a few months later. Despite trying on about a half dozen occasions to get resolve on extending the time period for using the credit, they not only failed to accommodate, and at no time did it get escalated to someone who would help. Had two customer service people call me AFTER the fact and tell me there was nothing they could do, the second telling me only that they were going to use my feedback for training purposes! He offered me a $50 travel voucher falsely assuming I was going to stay a customer. Will never book with them again and I suggest you too look elsewhere. $1500 USD gone
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ID
#832091 Review #832091 is a subjective opinion of poster.
Location
Delta, British Columbia
Service
Bookit Vacation Package Booking
Reason of review
PATHETIC customer service
Loss
$1500
Preferred solution
Full refund

Worst Customer Service Ever!

Booked a family vacation to Maui and when we had to check something with the airline they told us we weren't even booked on the flights. Called book it and have been through a week of *** to try to book new flights. They want us to pay more and don't call back. They are completely unapologetic and now with less than 2 weeks to our vacation almost all flights are full or have many stopovers. We were really looking forward to this vacation and it has been ruined! Irate customer in Calgary, Canada
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ID
#808570 Review #808570 is a subjective opinion of poster.
Location
Calgary, Alberta
Service
Bookit Vacation Package Booking
Pros
  • Prices
Cons
  • Fraudulant
Reason of review
No response to complaints always have to call back
Preferred solution
Deliver product or service ordered

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