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Bookit - Customer Service Representative

3.1
Details
The customer service representative, Garfield is does not appear knowledgeable of bookit policies and does not eloquently convey information. I've spoken with other representatives and the information he keeps giving me conflicts. I'm becoming extremely upset at the outrageous options he is attempting to provide me with.
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ID
#1413133 Review #1413133 is a subjective opinion of poster.
Service
Bookit Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction

Bookit - Missed flight

Please help me get another flight. Just missed mine.
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ID
#1410324 Review #1410324 is a subjective opinion of poster.
Service
Bookit Flight Booking

Bookit - Transportation vouchers

Trying to reach Bookit.com customer support which hours say they open at 8am Eastern time. The time now is 904am Eastern time. No answer
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ID
#1391086 Review #1391086 is a subjective opinion of poster.
Service
Bookit Customer Care

Bookit - No answer

I called to modify my itinerary and there was no answer
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ID
#1367868 Review #1367868 is a subjective opinion of poster.
Service
Bookit Flight Booking
I purchase a full FAMILY vacation package from them (Round Trip, and hotel). At arrival Hotel charge me extra money, saying that prices in their website are inaccurate. The biggest surprise came when taking our flight back, the flight back was canceled, and BookIt nor...
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ID
#1357378 Review #1357378 is a subjective opinion of poster.
I made a reservation for august 18th. to august 22nd. to Virginia beach (con. #151104062542). Went to check in an no reservation. Call bookit and they say sorry for the mixup. They said it will be set up form Sunday, in the mean time I'm left without a room for that...
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ID
#1337997 Review #1337997 is a subjective opinion of poster.
Service
Bookit Room Booking
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Bookit - Unhappy

Room is not up to standards
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ID
#1334681 Review #1334681 is a subjective opinion of poster.
1.0
Details
Bookit - Upset and unresolved

Update by user Sep 26, 2018

I contacted Book it.com at 9-26-2018 after recieving my bank statement and seeing that I was not refunded. After being transferred 3 times, I spoke to Juan who said that Days Inn was contacted and refused to refund me because I used to room for 5 hours. That is...

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ID
#1320491 Review #1320491 is a subjective opinion of poster.
Service
Bookit Room Booking
1.0
Details
This an update on my previous review. I finally got my money back no thanks to Bookit.com. They have no clue how to deal with disappointed customers and are a bunch of schemes. When I called there customer service number I had several agents pick up the phone. They...
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ID
#1320332 Review #1320332 is a subjective opinion of poster.
2.6
Details
We booked a vacation to Florida through bookit. Com and I called to add a extra day and was told it was available. When we arrived to our destination I was told by the resort that the extra day was not available and book it failed to call and notify me of the...
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ID
#1307022 Review #1307022 is a subjective opinion of poster.
Service
Bookit Vacation Package Booking
Reason of review
Problems with payment