Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # 19043878.
Correspondence regarding this complaint will be emailed to : email@example.com Please print a copy of this for your records. Filed on : December 12 2016 Filed by : Shelby Purcell 39644 Salinas Drive Murrieta CA 92563 Filed against : Bookit.com, Inc. 14251 Panama City Beach Pkwy Panama City FL 32413-2820 Complaint Description: vacation reservation that was essentially held hostage and we were threatened to lose $2000 if we didn't agree to pay an extra $400 First reservation: 40513915 paid over $2000 and the final payment was due 1/2/17, but we decided to pay it off early - the computer misidentified our credit card number and payment was declined. Within hours of this we called to pay balance online and they threatened to have us forfeit our previous $2000 unless we agreed to pay an additional $450 and we were made to create a new reservation: 42210885.
The first person we spoke to said the card was declined because of the code on back was type incorrectly, yet the other representative stated that the address was input incorrectly. We feel this a scam that has been happening in order to get extra money from clients. Your Desired Resolution: We want the $450.00 returned immediately since that was above and beyond the original agreed upon price and feel this is a scam to get more money out of customers. This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response.
It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
Product or Service Mentioned: Bookit Vacation Package Booking.
Reason of review: Poor customer service.
Monetary Loss: $450.
Preferred solution: Full refund.
Bookit Cons: Way they scammed us out of additional money.