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On Saturday April 30,2016 I booked a trip for two to Jamaica. The representative Willie was amazing he did a wonderful job. He sent me my confirmation that noted $1414.00 will be deducted for our flight,

$216.92 for insurance and $5.00 for room with 3 payments of $645.91 to take place June, August, and September. Instead $1694.92 was taken for the flight $216.92 for insurance and $5.00 for room. Which was $280.92 more than I anticipated being deducted from my account.

We like most Americans live check to check and we budgeted the exact amount $(1635.92) to do the pay delay plan. My rent was due the following day and I was over $200 short due to this error. I called Willie the same day and was transferred to a department where he said would call the airline and fix the mistake. Instead I was told (sorry,) let me transfer you again (Blind transfers) therefore I had to explain myself for the third time. I’m sure you can imagine by then I was very upset with the service I was receiving. I explained the situation and was told (sorry) again but this is not our fault it’s the airlines fault. But you are booking in joint partnership with this airline. Shouldn’t this have been as simple as the representative picking up the phone and calling the Airline and saying you overcharged my customer. No harm no foul. But no. She said we will take the overcharge off of your last payment. That’s not doing anything to make me whole. You are going to cause my rent to be late this month not in September. She that was all she could offer me or I could cancel and get a full refund. WOW!!! Ok than I guess that’s my only choice I will cancel. Don’t get me wrong the customer service rep was very nice but when a mistake is made on your end you should do what you have to do make the customer whole again.

My funds have yet to be returned, I had to get extension on other bills so that my rent check would not bounce. All because we wanted spend our 31 year anniversary/Christmas in Jamaica and decided to use Book it.

PS. I received a call from the so call resolutions department. His resolution was t o say he was sorry (again). I said this is your resolution you are sorry. He said oh yea I can take $25.00 off your next booking. Like I would really book with you people ever again. I told him I still have not received my money back. He said there was a problem and he would send it to someone in accounting. This was horrible all the way around, I am an Author and have several friends on social media. I plan to take to social media and express my BOOK IT EXPERIENCE.

Reason of review: Pricing issue.

Location: Cerritos, California

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