I will NEVER book with bookit.com again, and I make sure to inform everyone NOT to use this site! They scammed us.
Back in October I had booked a trip with my sister to Cancun to stay at the Riu. We had stayed there 2 years prior and loved it. We saw that they did a 30 million dollar renovation and decided to book again and check it out. We booked through bookit.com, and FOUR days before we were suppose to leave, I get an email telling us they need to relocate us due to that fact that the Riu wasn't honoring any reservations by bookit.
Without giving us an option on places to stay, they relocated us. Come to find out, we were not even in Cancun. We got relocated to Rivera Maya in the middle of no where. It costs $50 each way for a cab ride into Cancun or Playa del Carmen.
On top of that, it was an all honeymooners resort that they stuck us at. Definitely NOT what we were looking for. One of the days we decided to take a trip into Cancun and talk with the RIU. We showed them the email we had received before the trip from Bookit.com.
They told us that they are in fact doing business with bookit, and what had happened is that bookit didn't confirm our reservations like they should have back in October when we booked, and waited too long until the Riu was filled.
Therefore, they had to relocate us. I called the company when I got home to tell them how upset we were about our vacation, and their only solution was offering us a $50 voucher if we booked back through them again.
Product or Service Mentioned: Bookit Vacation Package Booking.
Reason of review: Poor customer service.
Location: Guilford, Connecticut