I booked a trip to Cancun, Mexico about half a year ago for me and a friend. Its not until July, so 4 months from now.
Well turns out my friend wont be able to make it on the trip. I called bookit.com's agents and they tell me that I can not get a refund from the plane ticket, which is absolutely fine, however I did not wish to cancel it, I wanted to switch the name of the person going with me on the trip to another person who is able to accompany me so that I can at least still find use for the money I paid. Agent stated I can't change the name on the ticket either, so what am I suppose to do? Let you guys keep $400?
Completely unreasonable. I paid over $2,000.00 for this trip, I need either a refund or for the name to be changed on my companions ticket.
Product or Service Mentioned: Bookit Flight Booking.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $2029.
Preferred solution: I would like either a refund or just to be able to change the name on my companion's flight ticket..
Bookit Cons: Not being able to change the name on a fight ticket i purchased.