Not resolved

Tried to reach someone for the last 3 days for a trip that I am supposed to go on in 2 days and have had no luck. Been on hold for more than hour before I keep giving up and still no luck.

Never received an itinerary so I have no information. Asked to speak to a supervisor and placed on hold an additional 45 minutes before I decided to hang up once again.

This is *** poor customer service and needs to be fixed. When you provide a service and take someone's hard earned money, you should at least be able to have the assistance made available to you when issues like this happen.

Monetary Loss: $900.

Company wrote 0 private or public responses to the review from Apr 17, 2013.
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