we have been booking with them for years.......never had issues..always pre-pay for flights and hotels 6-7 months in advance..
this year they cancelled my vacation package without my authorization. bookit.com refunded half of the money.. now i cant keep my reservations.. to rebook it they are charging me another $900.00 ..Bookit.com is loosing me as a customer that is for sure!!!
worst customer service ever... i've been on the phone with them all day... they are not willing to help and resolve the situation whatsoever.. BEWARE!!!!
scammers worst experience ever ..
take your money somewhere else..and read reviews before booking
Reason of review: Poor customer service.
Monetary Loss: $2267.
Preferred solution: Full refund.